What are the responsibilities and job description for the FT Support - Student Support Service Specialist position at Lansing Community College?
Work status: Regular/Continuing
Location: LCC Downtown Campus
Categories: Support Staff
Work type: Full Time
View Position Description
Title: FT Support - Student Support Service Specialist
Posting Closes at 11:55 PM on: 9/7/2023
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $16.32 - $18.28
Employee Classification: FT Support Staff- Union
Level: FT Support-4
Division: Student Affairs Division - 20000
Department: Student Support Admin - 20201
Campus Location: LCC Downtown Campus
Position Type: Regular/Continuing
Bargaining Unit: ESP
To view the applicable labor contract, visit the Labor Relations web site.
For information about the benefits offered, please visit the Benefits web site.
Job Summary:
Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position within the Student Affairs Division, committed to student success by ensuring high quality programs and services delivered by a dedicated and caring team of professionals.
Connecting with these values, this position will provide high quality customer service for the students who utilize the services of the Center for Student Support. Coordinate and organize data collection efforts, reporting, communication, and event coordination. The Student Support Service Specialist will collaborate with Department Leaders to ensure front counter stability, continuity, on-site work oversight, direction, and problem solving during the Center for Student Support hours. Additionally, they will have shared oversight of scheduling/in-take process. Greet and serve students, schedule appointments for staff, manage the phone and email messages, provide basic college information, and assist the Associate Dean of Student Support in meeting the service needs of a diverse student population. Demonstrate a high degree of professionalism, integrity, and ethics as well as accuracy in judgment and communications (oral and written). Provide training, support, and direct the work of front counter student staff. Shifts may include mornings, afternoons, and evenings. Saturdays are possible.
Must maintain a high level of professionalism at all times and subscribe to the values of Lansing Community College and the Student Affairs Division.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Required Qualifications:
Associate’s Degree from a regionally accredited institution of higher education or equivalent combination of education and work experience.
Relevant work experience.
Demonstrated customer service experience
Excellent interpersonal skills
Preferred Qualifications:
Bachelor’s Degree from a regionally accredited institution of higher education.
Two years of progressive experience
Windows-based system skills.
A high level of professionalism, excellent organizational skills and customer-service experience.
Bilingual
Lansing Community College is an equal opportunity, educational institution/employer.
Advertised: 18 Aug 2023 Eastern Daylight Time
Applications close: 07 Sep 2023 Eastern Daylight Time
Salary : $16 - $18
