Automotive Service Manager- Tacoma

Description

Reports To: Parts and Service Director

Summary: Runs an efficient and profitable service department through productive staffing, customer retention,

cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory

of technicians time is consistently sold to service customers.

Essential Duties and Responsibilities

1. Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.
2. Forecasts goals and objectives for the department and strives to meet them.
3. Hire, train, motivate counsel and monitor the performance of all service department staff.
4. Administers a monthly operating budget for the service department.
5. Maintains reporting systems required by general management and the factory.
6. Attends managers meetings.
7. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
8. Provide enthusiastic and professional leadership to shape employee attitudes and build morale. Strives for harmony and teamwork with all other departments.
9. Develops and implements a marketing plan which promotes new and repeat business.
10. Understands, keeps abreast of and complies with federal, state and local regulations that affect the service operations, such as hazardous waste disposal, OSHA Right-to Know, etc.
11. Understands and ensures compliance with manufacturer warranty and policy procedures.
12. Accounts for all documents; ensures that none are missing and all are processed correctly.
13. Holds weekly department meetings.
14. Directs and schedules the activities of all department employees.
15. Assists in the collection of past-due accounts.
16. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
17. Monitors technicians daily productivity reports and corresponding payroll records.
18. Monitors and follows up on parts orders with the parts managers to ensure availability.
19. Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
20. Establishes and maintains good working relationships with customers to encourage repeat and referral business.
21. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
22. Keeps abreast of new equipment and tools available and recommends purchases.
23. Ensures that the work areas and customer waiting area are kept clean.
24. Establishes and maintains good working relationship with vocational and technical schools to ensure personnel recruitment activities.
25. Serves as a liaison with factory representatives.
26. Ensures proper care, storage and inventory of special tools.
27. Keeps service department forms, menus and pricing up to date.
28. Ensures the customers service files are up to date and readily available for reference.
29. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
30. Prepares pricing guides and maintenance menus for frequent labor operations.
31. Handles customer complaints immediately and according to dealerships guidelines.
32.  Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
33. Maintains safe work environment.
34. Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
35. Communicates clearly both verbally and non-verbally. Submits concise, complete, and clear legible records for both dealership and customer use.
36. Maintains assigned work area and break room in an organized and clean manner. Exhibiting pride in the work area and dealership.
37. Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.
38. Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of discrimination and work place violence.
39. Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.
40. Utilizes supplies and materials in a practical, economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships current policies and procedures.
41. Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
42. Communicates everyday, with direct supervisor if it is necessary to be late or absent.
43. Other job duties as required.

Supervisory responsibilities

Directly supervise 10-20 employees in the Service Department. Carries out supervisory responsibilities in

accordance with the organizations policies, procedures and applicable laws. Responsibilities include

interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

Larson Automotive Benefits:

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party. 

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee.  Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.

We offer a vehicle purchasing programs for all the vehicle brands we offer. All you need to do is contact the GM of that dealership to see what options they currently have available.

Requirements

Knowledge, skills and abilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individual with disabilities to perform the essential functions.

**Must have and maintain a current valid drivers license.

Educations and/or Experience

Two to four years related experience and/or training.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or

governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Has the

ability to effectively present information and respond to questions from groups of managers, clients, customers,

and the general public.

Mathematical Skills

Has the ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages area, circumference, and volume.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Possesses the ability to

interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several

abstract and concrete variables.

Knowledge, skills and abilities

Note: This description is intended to describe the general nature and level of work being performed by

employees, and is not to be construed as an exhaustive list of responsibilities, duties, and skills.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of

the employer

Salary : $96,000 - $180,000