Help Desk Technician - On-Site Role

Lassonde Pappas & Co. is a US Leader in beverage manufacturing dedicated to our team members, customers and consumers satisfaction. We remain committed to our small-town roots and rural values. Hardworking and caring are qualities that make our teams special. Since 1942, we've been producing delicious products for our customers across the country!

To provide the best for our customers, we focus on building the best team by creating and advancing an inclusive environment amongst our diverse workforce. If you're passionate about customer satisfaction, reliable, and committed to being and doing better, join us!

We value each of our employee's total wellbeing. To support employees in all stages of their wellness journey, we have a robust benefits program including: medical, dental, and vision coverage options, growth and development potential, along with 401-K, Life & Disability Insurance, PTO, Tuition Reimbursement, Health Fairs, Gym Membership Discounts, and so much more!

POSITION SUMMARY

The Help Desk Technician will assist in troubleshooting for both hardware and software in the corporate office, via the online helpdesk. They will configure computers for new employees, and wipe them for terminations. The ideal candidate will have 2 years professional IT experience, with helpdesk experience a plus. Must be personable, patient, and customer service oriented. This role reports to the Help Desk Manager and is based out of our Cherry Hill, NJ location.

Primary Responsibilities include:

• Install and configure PCs for individual users according to LPC guidelines
• Troubleshoot PC / Laptop / Printer issues at user's desk or by using remote access tools
• Resolve issues Phoned in, Emailed, or logged into the Help Desk Application
• Maintain inventory database; Log ownership changes of hardware in an Inventory Management application
• Transfer or correct data. Requires diligence & attention to detail
• Pack & Ship Computer Equipment. (Involves moving & lifting of up to 50 lbs.)
• Move or Deliver Computer equipment. (Involves moving & lifting of up to 50lbs.)
• Maintain Process Documentation
• Performs other related duties as required and assigned.

EDUCATION AND EXPERIENCE

Minimum Required Qualifications

• Must have knowledge of PCs, WinOSs, MS Office and PC Networking, wired and wireless.
• Linux experience is not required, but preferred.
• 2 years IT experience
• Help Desk experience a plus
• Ability to regularly lift and move up to 50 pounds
• Able to communicate successfully with colleagues regardless of their technical expertise
• Must have excellent verbal and written communication skills
• Must be detailed oriented and can multi-task
• Must have excellent time management skills

Additional Preferred Qualifications

• Proven organizational skills
• Ability to direct, coach and train others.
• Consultative, influential, strategic thinking and problem solving skills.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires sufficient physical ability to work in a typical office setting; driving a motor vehicle and occasionally working in the field.

FREQUENT: sitting, upward and downward flexion of neck; fine finger dexterity and light to moderate finger pressure to include extended periods of keyboard and mouse use, side-to-side turning of neck, walking, standing, bending and stooping, pushing/pulling, twisting at waist, moderate wrist torque to twist equipment knobs and dials.

OCCASIONAL: squatting, kneeling, reach above and at shoulder height, moderate grasp to manipulate reference books and manuals; lifting objects weighing 20 - 35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Lassonde Pappas & Co., Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.