Classification : Salary
Salary
Job Description :
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions.
We've been in business for over 65 years , family-owned for three generations , and can be found in over 100 countries .
The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it.
We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate .
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities , our industry, and the world.
If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits :
POSITION SUMMARY
The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc.
and works to resolve complaints and issues in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties and responsibilities may be assigned, as necessary.
1. Customer Interactions (80%)
Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc.
to provide information on proper material selection, installation methods and supporting information.
Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits.
Place complaint settlement product orders and / or check requests.
2. Internal Support (10%)
3. Special Projects, Housekeeping, and Assignments (10%)
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specialized Skills, Requirements and Experience :
Physical Requirements :
Travel Requirement :
Must be able to travel up to 20%
Last updated : 2024-04-27
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