We are looking for an entry Level Technical Representative to join our growing team!

Salary is around 47-48K

POSITION DETAILS

• As the trusted point of contact for Nayax’s portfolio of customers, beginning from the point of sale, ensuring seamless on-boarding and deployment of Nayax devices, guiding customers with the Nayax software and increasing sales revenue.
• To proactively engage each customer ensuring that all Nayax functionality and offerings is leveraged, maximizing the value of each Nayax account; provide proactive device monitoring and training when applicable to key customers
• To establish a trusted, advisory relationship, handling the full spectrum of customer relationship, once the sale is made, including keeping the customer informed of all product updates.
• As the voice of the customer, to monitor customer requirements and give recommendations to Product Managers. Establish relationships with key customer stakeholders to drive further product adoption.
• The daily tasks include: Provide phone and web support for a variety of clients, troubleshoot application Issues, provide Pre and Post-Sales Support for Inside Sales Team, up-sell current client accounts and escalate problems to R&D, Product Manager, Sales etc.

THE IDEAL CANDIDATE WILL BE/HAVE:

• 2-4 years of direct customer technical support and engagement experience in post-sales or account management functions.
• Knowledge and comprehension of systems, with strong technical skills and the ability and desire to guide and assist customers through technical processes and understanding of the Nayax software and hardware
• Team player with the highest level of integrity, great trouble-shooting and multi-tasking skills; the type of person who doesn’t just do a task because its “how it is done” but thinks “how can this be done better”
• People person that enjoys customer interaction and getting customers excited about Nayax solutions
• Ability to problem-solve and communicate software and hardware functionality to both tech-savvy and less tech-capable customer’s
• Knowledge of Customer Relationship Management (CRM) preferred

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