Assistant Manager

Job description

We are looking for a passionate Assistant Laundry Manager to manage our state of the art laundromat!

The ALM directly reports to the Retail Sales General Manager and is Co-responsible for the day-to-day operations and financial performance of their store.

The ALM responsibilities include but are not limited to:

• Customer Service & Satisfaction: Reports to work on time and in a clean uniform; assist customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise; keeps supervisor informed of any customer service issues they may need to help with.

• Store Safety & Security: Follows all safe practices to prevent accidents and injuries to customers and employees; knows what to do in emergency situations such as fires, floods and severe weather; maintains a safe environment inside and outside of the store.

• Store Cleanliness & Upkeep: Ensure the highest level of cleanliness is maintained inside and outside of the stores; be aware when janitorial items are running low; continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.

• Building & Equipment Maintenance: Utilizes the log books to report any building or equipment maintenance issues; immediately squelch of any unsafe situations that arise during a shift.

• Retail Sales: Can accurately utilize the point of sale computer; has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items; ensures retail items are neatly stocked at all times.

• Wash & Fold: Provides a consistent, quality product to the customer; Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; assist in any customer complaints or claims.

JOB REQUIREMENTS FOR RETAIL SALES ASSISTANT GENERAL MANAGER:

• Must be willing to submit to drug and alcohol screenings when requested
• Must be able to stand for up to 8 hours at a time for a shift
• Must be able to lift 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Ability to train all store associates in their assigned tasks
• Ability to work a flexible schedule

Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable.

WHAT WE OFFER:

• Benefits for full-time employees
• Bonus Program
• Company Uniforms Provide
• Competitive Wage
• Employee Discount Program
• Flexible schedules for full-time and part-time employment
• Fun, Energetic Work Environment
• Holiday Pay
• Promotions
• Referral Program
• Retention Program

Job Type: Full-time

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location