Assistant Manager

Job Title: Assistant Manager

Location: Cypress, TX

Overview: LaVida Massage in Cypress is looking for a dynamic and motivated Assistant Manager to join our team. As an Assistant Manager, you will play a crucial role in creating a positive and individualized experience for our guests. If you have a charismatic personality, a commitment to success, and a passion for wellness, we want you to be the first and final impression of our guest experience.

Responsibilities:

Sales and Customer Service:

• Achieve goals for membership sales.
• Effectively promote and sell retail products.
• Drive seasonal promotions.
• Lead a relaxing and engaging guest experience.

Guest Scheduling:

• Maintain a friendly, welcoming phone presence.
• Efficiently book appointments with attention to detail.
• Prioritize and multi-task to manage high-volume calls.
• Maintain thorough and accurate client notes.

Guest Relations:

• Genuine interest in getting to know clients.
• Connect with clients of different ages and backgrounds.
• Ensure clients are cared for from arrival to departure.

Teamwork:

• Work positively and effectively with the Massage Therapists, Estheticians and Sales Associates teams.

Center Operations:

• Schedule and manage entire staff, including Massage Therapists, Estheticians, and Sales Associates.
• Stay informed about local competition and industry trends.
• Review and track Key Performance Indicators (KPIs) via MindBody and Intelli-Hub.
• Set performance expectations and goals for staff; hold them accountable.
• Conduct staff performance reviews annually.
• Conduct bi-weekly Sales Associate sales performance meetings.
• Oversee inventory of supplies and equipment.
• Assist in staff management and training.

Cleanliness:

• Conduct periodic walk-throughs to ensure a clean and organized environment.
• Maintain and oversee cleanliness of the lobby, restrooms, laundry room, and break-room.

Qualifications:

• Minimum 2 years of sales experience.
• Proven experience as an Assistant Manager or in a relevant role.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Thorough understanding of diverse business processes and strategy development.

Additional Requirements:

• Belief in the mental and physical benefits of massage therapy.
• Comfortable with selling and motivated by sales commissions.
• Strong computer skills (Word, Excel).
• Availability during busiest times, with 60-75% work at the front desk.
• Commitment to meeting LaVida Massage Franchise Development's New Client conversion performance standards.

Compensation and Benefits:

• Hourly pay (starting at $14 ) plus sales commission.
• Free and discounted services.
• Retail product discount.
• Contest and performance-based incentives.

How to Apply: If you have the qualifications and personality to thrive in this role, please submit your resume and cover letter to hlouis@lavidamassage.com. We look forward to welcoming a new member to our LaVida Massage team!

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Are you available to work a flexible schedule including evenings and weekends?

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Relocate:

• Cypress, TX 77429: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $18