• At least 2 years of proven customer service experience or related experience is required.
• Previous retail cannabis industry experience is preferred.

• Answer incoming phone calls.
• Awareness of parking lot/front entrance activity and report any suspicious activity to the manager on duty on the same day the activity is witnessed.
• Check in customers by using a scanning device to scan valid government issued photo IDs.
• Communicate with LRP personnel to maintain customer traffic flow, minimize wait times, and maximize sales and customer satisfaction.
• Direct visitors or vendors to the appropriate entrance; (visitors or vendors must sign in the appropriate logbook, wear a visible guest badge, and be always accompanied by LRP personnel).
• Directing solicitors or unplanned communicators to contact the info email over the phone, or by providing info business cards if in-person.
• File and maintain records as requested.
• Maintain organization and cleanliness of GR.
• Maintain supply tracking for GR.
• Monitor surveillance cameras to assist with the maintenance of customer traffic flow.
• Provide information about the company’s products, services, and events.
• Receives incoming package deliveries and communicates and/or places deliveries on S/R.
• Record customer requests on Guest Relations call log when applicable, and contact customers to communicate previous requests, if applicable. 
• Records customer complaints and provides to manager on the same day the complaint was made.
• Verifying government-issued photo IDs to ensure 21 entry.
• Additional Duties as assigned.

Qualifications:
Education -

• High school diploma or GED required.
• College Degree preferred but not required.
• Basic computer navigation required.
• Proficiency with Microsoft 365 software and applications and Windows 10 required.

Experience -

• At least 2 years of proven customer service experience or related experience is required.
• Previous retail cannabis industry experience is preferred.

Physical Requirement/Work Environment –

• Retail store work environment.
• Must be able to lift up to 15 pounds at a time.
• Prolonged periods standing or sitting at a desk while working on a computer.

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Must have a driver’s license and own transportation.

• Paid Time Off - This part time position may accrue up to a total 12 days/year (5 vacation, 5 sick, 2 holiday)
• Generous employee discount.
• Employee incentives, perks, and rewards.
• Paid Volunteer opportunities throughout the year.