Technical Inside Sales - Quakertown, PA

Requirements:

• Minimum 5 years of sales and/or technical experience water works industry
• Sales order entry/purchasing experience
• Experience reading blueprints-estimating and takeoffs

General Characteristics

Receives and processes moderately complex customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires at least one year of experience, completion of technical product training, and demonstration of high level product and process knowledge of a technical nature.

Representative Activities

• Records and processes moderately complex orders and/or inquiries received by mail, telephone, and/or through personal customer contact.
• Provides pricing, availability, and schedule information within established guidelines.
• Suggests additional and/or alternative products or services to meet customer needs.
• Checks and approves credit within established limitations, and confirms orders.
• Researches and obtains resolution of a variety of customer complaints and issues.
• Serves as link between customers and sales staff to assure responsiveness.
• Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
• Resolves technical difficulties and issues with the customer.

About LB Water

For over 50 years, LB Water has been making water, wastewater and stormwater work by delivering the right products, service, training and solutions for our customers. Over time, we've grown from one sales office in Selinsgrove, Pennsylvania, to ten full-service locations covering Pennsylvania, Maryland, Virginia, Ohio, West Virginia, Delaware, New Jersey and Washington D.C.  We are a 100% employee owned company and we place a high value on recruitment and professional development. We believe that our employees, now numbering more than two hundred, are our core strength and most valuable asset, and we are proud to have recently been voted one of Pennsylvania’s top 100 places to work.  To learn more, please visit our website at www.lbh2o.com

LB Water offers a comprehensive total rewards package designed with our employees’ health and wealth in mind. Here are just some of the rewards and benefits offered:

• LB Water is 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP)—a retirement pension plan where LB Water allocates company stock to individual employee pension accounts
• Comprehensive medical and prescription coverage with 100% of the premium and deductible paid by LB Water
• Dental, vision, life, short and long-term disability insurance available through payroll deduction
• 401k retirement plan with employer contribution
• Paid vacation, sick and holiday time

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.