What are the responsibilities and job description for the Call Center Team Leader - 2nd Shift position at LCS Inc.?
Job Description
We are seeking a Team Leader - 2nd Shift to join our team! You will be responsible for helping customers and reps by providing service information and resolving escalated issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information and training to team
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base and account / directory information
Qualifications:
- Previous experience in customer service, sales, medical or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
The Contact Center Team Lead will supervise the contact center, recruit and train new employees and manage the overall "Customer Experience"
HOURS: 3-11pm MONDAY - FRIDAY
Weekend Rotation ( expect to cover weekend supervisors as needed)
Qualifications:
Associates Degree
5 years of contact or call center experience
2 years in a supervisory capacity ( hire / fire authority)
*This is a working supervisory position*
In your cover letter please elaborate on your experience and why you are interested in the position.
Company Description
