What are the responsibilities and job description for the Key Holder position at Le Creuset?
WHO YOU ARE As our keyholder, you are a critical member of our retail store leadership team. Your primarily role is to support the store in delivering excellence in sales, service and operations. As a results-driven leader, you love to sell, and you coach our sales associates to become customer service and product knowledge experts. You go out of your way to create joyful Brand experiences for our customers and find ways to celebrate great team performance.
WHO WE ARE More than just cookware, Le Creuset has been a colorful companion to meals and memories around the world since 1925. Respect for tradition and authenticity have been Le Creuset’s guiding principal for nearly 100 years – our passion for superior artisanal quality, exceptional design, and European craftsmanship have remained constant.
YOUR DAY-TO-DAY
Leadership
- Drives business results by maximizing daily sales plans and productivity goals and improving KPI’s through active coaching on the salesfloor
- Demonstrates a personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company resources intended to optimize selling activity
- Act as Manager-On-Duty, ensuring the store consistently achieves sales goals and executes all operational functions
- Builds effective partnerships with team, Store Manager and field/corporate partners through consistent communication, teamwork, and respect
Sales and Service
- Role Models company selling expectations and actively works to foster customer loyalty through proactive clienteling
- Promotes engaging customer experiences by sharing expertise on cooking, baking or entertaining
- Utilizes training tools and resources to educate self/team on product, improve selling skills and achieve business goals
- Achieve personal Sales and KPI goals
Operations
- Perform basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties
- Maintain visual standards, store merchandising practices and inventory control activities
- Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business
WHAT WE’RE LOOKING FOR
- Prior retail sales and supervisory experience, preferably in a specialty retail environment
- Flexibility in scheduling to the needs of the business including some nights, weekends and holidays
- Physical requirements include ability to stand and walk for extended periods of time on the salesfloor; climb a ladder; lift and carry up to 25 pounds
- High School Graduate or equivalent
- Must be 18 years of age
EXTRA EXTRAS
- Authentic passion around cooking, baking and entertaining
- Desire to develop and grow into future leadership roles
THE PERKS
- Holiday Vacation Pay
- Monthly bonus opportunity based on store sales achievement
- In-store incentives
- Growth opportunities: Growth = Joy and we are all about encouraging both
- Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance both
- Generous employee discount: How much space do you have in your kitchen? Seriously.
The above information represents typical elements and criteria considered necessary to perform this role successfully. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this role. Other job-related duties may be assigned by the supervisor.
WHY JOIN US Our mission is simple - to inspire and empower people everywhere to make joy through cooking. Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our associates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger…from your first day to every moment thereafter, you’re going to love what you do!
FLSA STATUS Non-exempt
EEO STATEMENT Le Creuset is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and associates without regard race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. Le Creuset seeks to recruit, develop, and retain the most talented people from a diverse candidate pool that represents a variety of backgrounds, perspectives, and skills.
Experience
Required- Flexibility in scheduling to the needs of the business including some nights, weekends and holidays
- Prior retail sales and supervisory experience, preferably in a specialty retail environment
Education
Required- High School or better
