Support Specialist I

Job Description Summary At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance with company premium assistance • Life, AD&D, and long-term disability coverage paid for by the company • RRSP company match • Paid vacation, sick and personal time • Paid company holidays • Paid Volunteer Time; giving back to our communities is important to us • Employee Referral Bonus Program • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to training opportunities to advance further in your career Job Description We are looking for a talented individual… to join our team as a Support Specialist. Reporting to the Associate Program Manager, the Support Specialist I is a key member of the CLEAResult team as they are the first point of contact for all Saskatchewan customers. Our Saskatchewan team currently delivers an energy efficiency program that assists customers with an income of 70k or less with reducing their energy bills through the installation of energy-saving products and one-on-one coaching with an Energy Coach. The Support Specialist will perform outbound calls to schedule appointments as well as take inbound calls to provide program information, or handle escalations. This position is 100% remote and its preferred that the candidate is in Saskatchewan. For this opportunity, you’re a great fit if you can… · Ensure a safe work environment · Live the CLEAResult Culture · Answer caller questions through a variety of channels utilizing scripts and your knowledge to resolve customer challenges · Identify customer needs and provide solutions · Conduct outbound calls to assist customers in booking appointments · Respond to all email and voicemail messages in a professional and timely manner · Support day-to-day program deliverables as determined by the program plan · Maintain accurate records in a database including properly documenting customer interactions · Consistently meet Key Performance Indicators (KPIs) · Contribute to process improvements in a team-based environment · Other responsibilities as required In this exciting career opportunity, you will have… - Excellent verbal and written communication skills - Strong analytical, problem-solving and decision-making capabilities - Excellent interpersonal skills to effectively work cross-functionally, build relationships, and provide exceptional customer service - Excellent attention to detail and organizational skills - Strong knowledge of MS Office, and Excel with the aptitude to learn internal software and other relevant applications Compensation Range $15.96 - $23.05 Currency CAD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Additional Job Description Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.