Compliance Auditor I

Under the direction of the Director of Compliance, the Compliance Auditor I is responsible for timely completing client audits and responding to client requests, performing internal audits and reviews, and other audit work as assigned. Work is highly variable and complex and requires objectivity and the ability to communicate professionally with clients and other department staff. Duties may include advanced audit work and methods, such as scoping internal, ISO and client audits, gathering relevant evidence and assessing compliance to audit tests. This position requires knowledge of auditing principles, practices and methods, and the ability to work independently. Day-to-day work and decisions may require direction or review by the immediate supervisor. End results are reviewed by the Director of Compliance, Compliance Auditor III or Compliance Officer. As a Compliance Auditor I, you will: In a timely manner, complete client audits and respond to client requests, including answering questionnaires, completing on-line surveys, providing appropriate evidence, and responding to findings with appropriate Corrective Action Plans (CAPs) Participate in performance and process audits completing audit working papers and memoranda by documenting audit tests and findings under the supervision of the Compliance Auditor III. Participate in annual ISO audits, including preparing documentation and assisting the Audit Director during the on-site visits. Research and report on regulatory or client requests or requirements. Work with other departments as necessary to ensure an effective compliance program. Assist departments with the development of quality documents and BMS reviews. Collaborate with management regarding compliance issues or audits. Maintain records of audit work and audit communications per department standards. Participate in internal or other statutory and/or regulatory training including ISO and SOC certifications. Identify, document and follow up on potential areas of compliance vulnerability and risk, and corrective actions. Exercise a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices. Demonstrate a continued commitment to professional education and industry best practices. Perform all other duties as assigned. As a Compliance Auditor I, you are: Customer Service Focused – you know that legal and regulatory compliance is extremely important to our clients. Patient – You understand everyone is not as compliance-focused as you are and you exercise significant patience and diligence in all interactions. A Team Player – you understand the basic tenets of being a great teammate including being collaborative, having an open mind and doing your part. Self-Managed – you know best how to manage your time and workload to be as effective and efficient as possible in a fast paced, ever changing environment. You understand time management, communication and attendance are critical in this position. Self-Motivated – you are your harshest critic and biggest supporter. Collaborative – you do not work in a vacuum and you understand the whole is greater than its parts. Positive – you believe in the infectious power of positive thinking and display this in your everyday work. Passionate – you love what you do and can’t wait to apply your skills to help people. Continually Learning – you have an insatiable appetite to constantly improve. Technically Savvy – you understand the concepts and practices required of your position and have an understanding of the technologies used to ensure compliance with CyraCom’s policies, procedures, and practices, and our clients’ requirements. Attention to Detail – you have impeccable attention to detail; however, you can simultaneously see the big picture and think beyond the task at hand. Goal oriented – you understand how your work fits in the big picture and follow through to make your goals a reality. As a Compliance Auditor I, you must have Strict adherence to confidentiality. Experience with UDAAP, CMS, HIPAA and ACA requirements. Experience with ISO standards. Ability to remain impartial and objective. Excellent verbal and written communication skills. Professional appearance and ability to develop collaborative and professional relationships. Exceptional prioritization and time management skills. Strong analytical and critical thinking skills. Knowledge and professional application of audit principles, practices and techniques in accordance with industry standards, current laws and company policy. Understanding of the company’s organizational structure and key business activities. Excellent understanding of company policies. Ability to manage multiple, concurrent tasks and adapt quickly to change. Solid knowledge of standard office applications and equipment (examples: MS Word, Excel, Outlook, PowerPoint, Publisher, SharePoint, video conferencing platforms such as Zoom WebEx and MS Teams., copiers, scanners, and projectors). All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate proficiently in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and clients; and be open to receiving instructions/feedback, coaching/counseling and/or corrective action. Minimum Requirements: Graduation from an accredited college or university with a bachelor’s degree. Ability to occasionally travel to other CyraCom office locations for one or more workdays. Ideally, you will also have: 1 to 2 years of experience in performance and compliance auditing or related field. What else you can expect: Physical Demands: Requires sitting or standing for extended periods of time. Extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to twenty pounds may be required Equipment Operated: Personal computer, printers, fax, copier, scanner, projectors and telephone Environmental Factors: None As a CyraCom Employee, you will be: Customer Service-Focused – you know that timely accurate responses and relentless follow through to those in need is critical to providing excellent customer service. Positive – your glass is half-full and you impart this attitude to everyone with whom you interface to build positive rapport. Patient – You understand everyone is not as technically savvy as you are and so you exercise significant patience and diligence. An Active Listener – you know that listening is the first key in trying to find the cause to a problem and use this to your advantage when asking questions to determine root cause. A Team Player – you understand the basics tenets of being a great teammate including being collaborative, having an open mind and doing your part. Self-Managed – you know best how to manage your time and workload to be as effective and efficient as possible in a fast-paced ever-changing environment. You understand time management, communication and attendance are critical in this position. Duties not listed in this position description may be required of the employee at the discretion of management. The auditor may delegate all or any of his/her duties to qualified personnel; however, such delegation does not relieve him/her of overall responsibility and accountability for the successful conduct of those duties. WHY WORK FOR CYRACOM? CyraCom International, Inc. is the 2nd largest provider of OPI in the world and the 8th largest language services provider in the U.S, according to industry reports, and has earned several awards and recognitions including being named to the Inc. 5000 list of fastest growing private companies in the U.S in 2007, 2009, 2010, 2011, and 2012. In only 19 years of operations, CyraCom has grown to have 7 call center locations throughout the United States including a corporate office in Tucson Arizona and is showing no signs of slowing down anytime soon. “We make a difference every day.” CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies. Our employees most often say three things: Culture: You have the resources of a large company with the flexibility and excitement of a start-up. Impact: Your contributions matter; people notice the changes and improvements you create. Meaning: Your work ultimately helps improve the lives of millions in the United States – CyraCom helps those who cannot communicate normally to access to healthcare and other vital services. COMPANY CULTURE We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal: We celebrate our diverse workforce. We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions We provide a “business casual” dress code (with “casual Fridays”). BENEFITS & COMPENSATION HIGHLIGHTS CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. CyraCom also provides competitive salaries. All employees are eligible for the same group benefit plans, regardless of role or department. Benefits information is posted on the HR Intranet/Benefits pages, by country. This role is expected to start between $50,000.00 - $55,000.00 annually, DOE. Equal Opportunity Employer CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace. Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties. CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements. CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations worldwide. No matter what role you are, from back office staff to an interpreter on the phone, helping people bridge the language gap during some of the most critical moments in their lives feels great. Whether it's your first job or you're just looking to do more, we're glad that you're here. We are looking for enthusiastic people who proficiently speak two or more languages to become phone interpreters. Just like you’ve helped your family by interpreting for them in the past, now you can help everyone’s family as a professional, certified interpreter. You’ll have the opportunity to be a person’s only voice during critical moments in their life - to make a difference daily. At CyraCom, you will use the professional skills you learn in our interpreter training course to ultimately impact the lives of millions of limited-English proficient people. While at times interpreting can be a difficult job, it’s an incredibly rewarding one.

Salary : $50,000 - $55,000