Training Specialist

Description

The Lebermuth Company is currently looking for a  Training Specialist to join our team. Lebermuth is a family owned, ingredient manufacturer, specializing in essential oils and custom-developed fragrance and flavor blends. We serve the personal care, home fragrance and fragrance/flavor reseller markets.  Lebermuth culture is rich in family values, a trademark of our 100 year history.

Job Title: Training Specialist       Department: QA 

Reports to: QEHS Supervisor     FLSA Status: Non-exempt 

Summary:

As the Training Specialist, you will be responsible for coordinating Sales and Customer Service team members to ensure all employees are properly trained to service our customers and understand the process and capabilities for producing and shipping products at The Lebermuth Company.

Requirements

Essential Duties & Responsibilities:

• Collaborates with management to create, assess, and continuously improve work instructions, SOPs and process training material for new and existing Customer Service, Sales Support, and Sales team members to ensure optimal effectiveness and future performance. 
• Works with management to develop and maintain a Customer Service/Sales Support Cross Training Matrix to ensure flexibility and adequate coverage is achieved when needed.
• Coordinates and facilitates classroom and on-the-job style training sessions for all Customer Service/Sales personnel to ensure quick acclimation to the Company and role is achieved.   
• Establishes, maintains, and delivers consistent training documentation and feedback to Management for evaluation to ensure training programs continually meet or exceed performance expectations.
• Collaborates with management to develop and monitor training KPI’s that will help company meet or exceed their business goals.
• Problem-solve any significant issues that result from training programs and work with individuals or small teams to initiate corrective action procedures that will minimize future obstacles.
• Participates in SIP meetings (Sales, Inventory, and Production) and utilizes information from meetings to continuously improve Customer Service/Sales processes.
• Strives to promote a safe food culture by maintaining a clean and organized workspace and adhering to all quality and safety standards within the department to ensure the safe production and shipment of quality food products.
• The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• Education: High school diploma or general education degree (GED).  
• Experience: 2 years of related experience and/or training, or equivalent combination of education and experience.
• Functional Skills: Ability to add, subtract, multiply and divide using whole numbers, fractions, and decimals. Basic understanding of percentages. Ability to recognize and follow alpha and numeric sequences. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization is sometimes limited. Ability to interpret instructions furnished in written or oral form. Supportive and customer-oriented; extremely detail-oriented, ability to set priorities and get things done; accurate with large amounts of data/work; solid ability to problem solve and work with others to ensure orders are accurate and processed on time. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to exercise sound and accurate judgment. Understands the critical importance of maintaining confidentiality of Lebermuth and customer information; maintains a high level of professionalism.
• Technology Aptitude/Skills: Basic knowledge of computer and keyboard functions, should have the ability to become proficient in Microsoft office suites (Excel, Word, and PowerPoint). Working knowledge of manufacturing, inventory control and order processing software. Strong working knowledge and experience with CRM systems.
• Language Skills: Ability to communicate and receive information in both verbal and written formats. Ability to give and receive feedback in a professional manner. Ability to read and understand documents such as shop order tickets, bills of lading, pick tickets, safety rules, memos, Standard Operating Procedures (SOP’s) and Safety Data Sheets (SDS). Ability to present information effectively to all employees on a regular basis.
• Leadership/Behavior Skills: Self-motivated to stay focused on quality and output goals; strong work ethic and values, sound judgement, dependable, focused on the customer and processes; high level of accuracy and attention to detail with the flexibility to move to priorities throughout the operation areas, following all safety regulations and proper chemical handling; willingness to follow established guidelines and procedures.
• Culture Match Behaviors: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being an effective listener, respectful problem-solver and a collaborative continuous learning team member Adept at using logic and reasoning to identify solutions to problems. Interest and willingness to assist Company Management in moving the business forward.

Physical and Sensory Demands / Environmental Conditions / Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines. 
• Ability to sit at desk for 4 hours per day.
• Ability to operate keyboard and view computer screen frequently.
• Ability to write ideas/information in a logical flow for 5 hours per day.
• Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis.
• Ability to listen to others, problem-solve, and respond frequently.
• Ability to read and respond due to nature of work, frequently throughout the day.
• Ability to communicate with others via phone, in-person, and computer frequently.
• Ability to listen to vendors and internal customers, problem-solve, and respond accordingly, frequently throughout the day.
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull, and carry items frequently.
• Ability to use vision abilities on a daily/frequent basis for close, distant, peripheral, depth and color recognition, with the ability to adjust focus
• Lifting up to 15 lbs. sporadically.
• The employee is primarily exposed to a normal office environment with moderate noise.
• The employee is occasionally required to wear suitable Personal Protective Equipment while visiting Operations areas.
• While performing the duties of this job, the employee is regularly exposed to perfumes and airborne particles.
• Ability to travel occasionally including day trip and overnight, utilizing various modes of transportation.
• Employees will work a 1st shift, generally Monday through Friday, but weekly hours and number of days per week may vary. Overtime is sometimes necessary to ensure business and customer needs are met

 Training Specialist Role Details:

Hourly Rate: $24.00 per hour 

Shift Schedule: Monday through Friday 6:00am – 2:00pm

Lebermuth Benefits and Perks:

Elective Benefits:

Medical, Dental, Vision, Long-term Disability, Voluntary Life Insurance 

(employee, spouse, dependent) 

Company Paid Benefits:

401(k), Life Insurance, Short-term Disability, Employee Assistance Program (EAP),10 paid Holidays each year, Paid Time Off (PTO) after 30 days, Holiday Bonus, Annual Performance Bonus

Additional:

Competitive wages, gym reimbursement, Retention Bonus up to $1,000, Referral Bonus up to $750, Employee Recognition Programs, free coffee, employee swag giveaways, Employee Engagement Committee, Company paid community volunteering opportunities, etc. 

Salary : $24 - $1,000