What are the responsibilities and job description for the Sr. IT Support Specialist position at Ledgent Technology?
Job Description
A Senior IT Support Specialist provides first line support to all employees regarding the acquisition process, the help desk, the ticket system, computer hardware (desktops and notebooks), software, networks, telephony, storage, printing, and security.
Essential Functions
Additional Eligibility Qualifications
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Essential Functions
- Collaborate with other IT Support Specialists to understand and support our company's support environment.
- Provide support for integrating acquired businesses into the company's infrastructure.
- Continuously build a working knowledge of the company's support systems, software systems, hardware components, networks, printers, etc.
- Provide technical support identifying, investigating, and resolving user's problems with computer software and hardware.
- Evaluates existing computer hardware and software systems and makes recommendations for improvements and upgrades to hardware and software to improve the customer experience.
- Deliver world class business user experience while ensuring day to day business requirements are working as expected.
- Provide support for integrating acquired businesses into the company's infrastructure.
- Support and communicate IT policies, standards, and guidelines, and contribute to training and dissemination of such policies and practices to company's user base.
- Collaborates with other IT team members to research and resolve problems.
- Works with the CTO and IT Directors to facilitate a comprehensive IT Strategy.
- Highly knowledgeable about the business and technology environments and works to ensure that all users of infrastructure components understand the risk and impact associated with changes in the environment.
- Strong communication and presentation skills.
- Ability to manage multiple assignments at once, multi-task across projects, and effectively prioritize each.
- Ability to see potential issues and risks and communicate them to the IT Team. J
- Excellent analytical and problem-solving abilities to identify and fix infrastructure incidents and risks.
- Detailed knowledge of O365 capabilities and configuration.
- Detailed knowledge of server and PC hardware.
- Able to travel 20 - 40% of the time depending on what office employee is based.
- Bachelor's degree in computer science, or equivalent job experience in lieu of degree.
- High school diploma or GED required. * Minimum of 5 years of experience in IT.
- Minimum of 3 years of supporting production corporate environments.
- College degree or some college or equivalent combination of education and experience preferred.
- Minimum of 3 years previous related experience.
- Valid state issued driver's license in good standing and acceptable driving record required.
Additional Eligibility Qualifications
- Ability to read, write and speak English fluently. Bilingual is a plus.
- Effective and professional communication skills, with an emphasis on verbal skills.
- Knowledge of Microsoft software products.
- Experience supporting multiple locations.
- Ability to analyze and troubleshoot technical and computer-related issues.
- Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgement.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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