Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Perform opening duties to prepare the facility to receive customers

· Perform cash handling duties and transact business with our customers

· Maximize revenue by effectively up-selling races

· Efficiently fill the day’s racing/ lane schedule

· Coordinate group events and perform award ceremonies

· Provide accurate information to our customers in person and over the phone

· Ensure that the lobby, banquet room, cafe and restroom areas remain clean and safe

· Accurately count till(s) and provide funds for deposit

· Perform specific facility cleaning duties as assigned by management

· Perform closing duties to clean the facility and prepare for the following day’s operation

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers and respond to questions.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

PHYSICAL DEMANDS:

Amount of Time

Under 1/3 To Over

None 1/3 2/3 2/3

Stand |______|_______|______|___X__|

Walk |______|___X___|______|______|

Sit |__X___|_______|______|______|

Use hands to finger, handle, or feel |______|_______|______|___X__|

Reach with hands and arms |______|___X___|______|______|

Climb or balance |______|___X___|______|______|

Stoop, kneel, crouch, or crawl |______|___X___|______|______|

Talk or hear |______|_______|______|___X__|

Taste or smell |______|___X___|______|______|

This job requires that weight be lifted or force be exerted.

Amount of Time

Under 1/3 To Over

None 1/3 2/3 2/3

Up to 10 pounds |______|_______|___X__|______|

Up to 25 pounds |______|___X___|______|______|

Up to 50 pounds |__X___|_______|______|______|

More than 50 pounds |__X___|_______|______|______|

This job has special vision requirements.

· Close vision (clear vision at 20 inches or less)

· Color vision (ability to identify and distinguish colors)

Specific job duties that require the physical demands selected above:

· Moving packages of drinks and food product

· Moving bins of head socks and folding

· Reaching for and identifying retail and concessions product

WORK ENVIRONMENT:

Work is performed predominantly in an indoor environment that is exposed through openings in the building to the outdoors. The work environment of this job typically has a moderate level of noise

SUPERVISORY RESPONSIBILITIES:

We need supervisors as well BUT everyone starts at the bottom BUT again changes will happen quickly.

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Supplemental Pay:

• Bonus pay

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location