Retirement Services Analyst

Overview

Overview

Legal & General is a leader in Pension Risk Transfer with over 30 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015. The business has grown steadily and in 2019 we eclipsed $1 billion in premium written.

At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible.

Purpose and Objective

We are looking to add a Retirement Services Analyst to our Retirement Services Team in our Maryland Office. This Analyst will be joining a team of 10. This person will analyze, document, and propose corrections and enhancements to problematic business functions and/or operational processes in Retirement Services to positively impact operational effectiveness. The analyst will lead and implement key projects and be the functional expert on specific applications and processes.

Responsibilities

Role and Responsibilities

• Define, develop and implement Group Annuity Contract specific standard methodologies and procedures which align with benefit specifications and associated plan or client requirements and comply with new or existing federal and state regulatory laws.
• Assist Transition team with onboarding of new pension risk transfer plans and validate data in servicing systems.
• Process and handle monthly payments, new payment set ups, death processing and monthly reconciliation of files.
• Assist or handle complex cases. Provide appropriate paperwork for new payments including QDRO’s and benefit quoting.
• Identify systemic issues. Research problematic cases or certificates and provide resolution. Use knowledge of Systems Development Life Cycle (SDLC) to help identify and document system deficiencies and enhancements. Work with Information Technology to develop and test system modifications.
• Collaborate on project scope, issues and options. Accurately plan and appropriately complete projects. Participate in accurate and complete testing of new system updates.
• Identify, track and report issues in a timely manner. Promptly provide comments, feedback, and recommendations.
• Work with the tax department to ensure state and federal taxation rates are up to date and maintained in the admin system.
• Learn to adhere to contracts in accordance to the plan sponsor requirements
• Participate in delivering team trainings
• Develop and document procedure manuals for Retirement Services.
• Complete all other tasks and projects.

Qualifications

Qualifications

• Bachelor’s Degree or equivalent work experience
• Experience coaching team members
• 2 years of pension customer service or retirement plan administration experience
• Strong analytical, organizational, and project management skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Display history of building trust and developing team relationships
• Exceptional oral and written communication skills as well as presentation skills; ability to deliver information in a concise manner
• Proficiency in Microsoft Office product suite
• Willingness to travel as needed

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.