Intake Specialist for Eviction Defense Project

JOB ANNOUNCMENT

Eviction Defense Project Intake Specialist

Position: Intake Specialist for Eviction Defense Project

Location: Solano County Office, Vallejo, CA

Application

Deadline: October 29, 2021

Start Date: December 1, 2021

To Apply: Address résumé, three (3) references with telephone numbers and a cover letter

describing your interest in the position and qualifications to:

Lauren Carden, Managing Attorney

Legal Services of Northern California

517 12th Street

Sacramento, CA 95814

Or, send via email to: abattaglia@lsnc.net

Please use the subject line: Eviction Defense Project Intake Specialist

Program Description:
Founded in 1956, Legal Services of Northern California (LSNC) provides high quality civil legal

assistance to the poor, seniors, and persons with disabilities in more than 23 northern California

counties. Funded in part by the federal Legal Services Corporation, LSNC has eight field offices

and a number of special projects, including a pension assistance project and a health insurance

counseling and advocacy program for Medicare beneficiaries. The mission of LSNC is “to

empower the poor to identify and defeat the causes and effects of poverty within their

communities.”

LSNC’s program-wide eviction defense project provides representation in eviction lawsuits

(unlawful detainers cases) and other housing matters throughout LSNC’s 23 county service area.

The eviction defense project seeks to prevent homelessness and displacement of lower income

individuals and families, particularly within communities of color, through eviction defense and

appeals, community legal education, and impact litigation and advocacy.

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Responsibilities:
Under the supervision of the managing attorney, the intake specialist will conduct intake by phone,

video conference and in person with prospective clients, and provide limited legal information and

referral assistance to the public. Occasional travel within LSNC’s service area will be required.

The position also includes administrative support to project attorneys. LSNC will provide the

intake specialist training on all responsibilities, which include:

1. Interact with applicants and clients on the phone, over e-mail, and in person.

2. Determine client/applicant's eligibility by phone or in person.

3. Accurately enter clients’ eligibility and factual information into case management

system.

4. Determine the nature of the client's problem, conduct appropriate research or factual

investigation and consult with/report findings to the appropriate attorney.

5. Convey attorneys’ advice to clients over the phone and in-person.

6. Schedule interview and clinic appointments.

7. Provide clients with proper referrals to volunteer attorneys, community groups,

advice letters and self-help packets, and other appropriate resources.

8. Maintain an adequate supply of self-help packets, meet regularly with project staff

and provide feedback to the managing attorney to ensure that self-help packets are

up-to-date, and that all areas of relevant law are addressed.

9. Photocopy, collate, scan, and related functions, including the reproduction of self-

help packets, outreach materials, and office forms.

10. Perform data entry and retrieval, including but not limited to running data reports.

11. Participate in case reviews and staff meetings with advocacy staff.

12. Prepare routine correspondence.

13. Under the supervision of an attorney, provide legal assistance and advocacy for

clients.

14. Under the supervision of an attorney, edit and prepare legal documents in

conformance with applicable court rules.

15. Pick-up, sorting and distribution of incoming and outgoing mail, express/parcel

shipments, and daily outgoing mail drop.

16. Maintain postage meter, photocopier, fax machine, and other office equipment.

17. Format and file court papers and serve process.

18. Maintain litigation and discovery files, chronological files, and administrative files.

19. Serve on LSNC committees, where appropriate.

20. Attend appropriate training sessions and seminars.

21. Perform additional administrative duties as assigned consistent with qualifications.

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Knowledge/Skills: General knowledge of interviewing techniques, computer research

methods, community resources, and counseling methods. Excellent reading

and comprehension skills; strong oral and written communication skills;

ability to analyze, develop and implement work plans; ability to work

independently and accept supervision; ability to use the phone in a

professional and courteous manner; ability to take notes and document

activities in an organized manner; ability to accurately record data in an

online case management system; ability to relate to and communicate with

the client community and community organizations; good listening skills

and ability to make clients feel at ease during interviews; ability to evaluate,

assess, and make proper referrals.

General knowledge of poverty law and/or landlord-tenant law preferred,

but not required.

Experience and

Education: Two years of college education, or two years prior significant experience

providing direct service to low-income persons or other underserved

communities.

Language: An ability to relate to the client community and communicate with clients;

bilingual in English and another language commonly spoken in our client

communities preferred but not required.

Salary: $3,334 to $4,078 per month DOE

Benefits: Legal Services of Northern California offers an excellent fringe benefits

plan.

LSNC provides a bilingual bonus for employees who speak a second language, other than

English, commonly spoken by clients when the second language is used on the job for which

the person is employed.

LSNC IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION

EMPLOYER AND ENCOURAGES WOMEN, PEOPLE OF COLOR, PEOPLE WITH

DISABILITIES, OLDER PEOPLE, AND LESBIAN, GAY, BISEXUAL, AND

TRANSGENDER PEOPLE TO APPLY.