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Watch Officer

Leidos Careers
New Orleans, LA Full Time
POSTED ON 4/11/2022 CLOSED ON 8/22/2022

Job Posting for Watch Officer at Leidos Careers

Description

Job Description:

The Service Management, Integration, and Transport (SMIT)  is the largest IT services program for the Navy. Under SMIT the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet (NMCI) and Marine Corps Enterprise Network (MCEN), including cybersecurity services, network operations, service desk, and data transport.  In order to continually modernize these networks, the Navy and Marine Corps will award project Task Orders onto the SMIT contract.

What will you do as a Watch Officer?


The selected candidate will be responsible for monitoring the Marine Corps Enterprise Network (MCEN) unclassified (MCEN-N) and classified (MCEN-S) networks, email, voice, and official message traffic.  Additional job duties and responsibilities include, but are not limited to:

  • Perform Tier 1 First Contact resolution and after-hours Regional Service (RSD) support to include routine checks of network, ongoing maintenance, and operational support status

  • Inform the Senior Watch Officer of any service degradations or outages

  • Troubleshoot, resolve, and/or escalate technical issues

  • Open and Close tickets

  • Correlate events and incidents for management of IT Services

Basic Qualifications

  • High School Diploma or General Equivalency Diploma (GED) w/5 years of experience

  • 3 years customer service experience

  • 2 years ticketing systems experience

  • 1 year router/switch experience

  • US Citizen with an active DoD Secret Clearance

  • IAT Level II Certification


Preferred Qualifications

  • Experience working with the Marine Corps

  • Experience with Remedy

  • CCNA Certification

SMIT-MCEN

Pay Range:

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