ServiceNow Engineer

Description

The Leidos Public Health Operation is seeking a ServiceNow Engineer, Contingent upon contract award, to support a Modernization effort for the CDC.

Role is expected to be fully remote

Must currently reside in the United States for the last three consecutive years

Duties:

Conducts the design, development, and administration of ServiceNow applications and integrations. Collaborates with other engineering teams to integrate ServiceNow with other systems and automate processes. Facilitates the design and implementation of APIs for ServiceNow applications and develops ServiceNow workflows and automation. Conducts upgrades to the ServiceNow platform, including testing and implementation. Monitors the performance of the ServiceNow platform, including system availability, response time, and user experience. Identifies and resolves issues that may affect system performance.

Required Qualifications:

Bachelor's Degree or equivalent and 12 years of progressive related experience

• Experience designing and developing new ServiceNow workflows and integrations according to the project, process, and customer requirements.
• Demonstrated ability to re-engineer existing processes to build ServiceNow workflows in ServiceNow Incident Response, IT Service Management, ITOM and CMDB.
• Experience developing workflows and routing for tickets/requests for quick resolution of issues
• Prior experience with Agile and DevSecOps practices.
• Domain expertise in at least 3 ServiceNow products (CRM, ITSM, ITBM, CMDB, etc.)
• Ability to interact effectively with developers, system stakeholders, and the Customer.
• Experience with designing and implementing a multi-tenant ITSM solution for various customers.
• Experience with CI/CD tools: Jenkins, GitHub, SonarQube, Nexus
• Experience with integrating ServiceNow with APIs and messaging services.
• Experience with integrating with RDBMS such as SQL Server, PostgreSQL, and Oracle.
• Knowledge of integration/communication protocols and standards such as REST, SOAP, JSON
• Experience in MS Azure or Amazon Web Service (AWS) cloud environments
• Energy and passion with an eye towards continuous improvement in self and business processes
• Excellent verbal and written communications; has ability to translate between business and technical vocabulary easily.

Preferred Qualifications:

• ServiceNow certification such as ServiceNow Certified Application Developer (CAD) or Implementation Specialist Certification
• Experience configuring CMDB to build a visual network map of assets, apps, data, and their dependencies, or similar solutions
• Experience with integrations of ServiceNow to external chat solutions such as CXone
• Azure or AWS Certifications
• Experience with CDC/Public Health
• Experience working in Scaled Agile (SAFe) environments

Requires ability to obtain Public Trust level 5 clearance

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The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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