Incident Manager

Description

The Digital Modernization sector within Leidos is seeking an Incident Manager to serve as a liaison for the DISA SOCOM Field Office and provide on-site assistance and continuity in support of all DISA NetOps activities supporting USSOCOM. This support will enable Command and Control (C2) of the Department of Defense Information Network (DODIN) by ensuring its overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting to the end-level customer (USSOCOM) and ensuring USSOCOM’s needs, and requirements are submitted to DISA. Rotating shift work is required to support 24x7 operations.

Primary Responsibilities

The position will require the candidate to work on the USSOCOM Ops Center watch floor. Work directly with USSOCOM and serves as a local liaison for all DISA scheduled and unscheduled NetOps events impacting or potentially impacting USSOCOM missions or any of their assigned subordinates, components, regions, sectors and/or partners.

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  Work directly with government leadership and act as a local liaison for all DISA scheduled and unscheduled NetOps events impacting or potentially impacting USSOCOM and Components.

• Analyze the written inputs from various NetOps organizations and assess the impact using on-site tools and then report the status verbally within the watch floor and provide a written situation report for each event.

• Be prepared to also brief to the government leadership.

• Provide written SITREP within 30 minutes of discovery.

• Provide updated SITREPs with 30 minutes of notification of changes

• Accurate verbal and written reports from the original data source.

Basic Qualifications

• Active DoD TS / SCI Clearance

• Bachelor's degree and 2 years of overall related experience, or 5 years of total relevant experience in lieu of degree

• Network Operations/Incident Management experience

• Good oral and written communication skills

• Ability to write reports free of spelling and grammatical errors

• Ability to work days, swings or mid shift; 24x7 Monday – Sunday, Holidays, Weekends

• Demonstrated experience of providing excellent customer service

• Experience with Microsoft Office (Excel, Word, Outlook, Powerpoint, & Sharepoint)

Preferred Qualifications

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  Familiarity with system applications used to perform this function: Mission Assurance Decision Support System (MADSS), REMEDY’s Global Ticket Management System (GTMS), Direct Connect Online (DCO), Global Video System (GVS), World-Wide Online System (WWOLS).

• Knowledge of the ASI process across all DISA services including transport, application, and service

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.