Office Manager

Lenity Solutions provides in-home eldercare services to clients in the Central Valley, and we are seeking an Administrator/Office Manager. Lenity Solutions is a local, privately owned home care agency that provides care with kindness, gentleness, and humanity to our communities.

The Administrator/Office Manager will speak to prospective clients to educate them on our services, conduct in-home assessments with seniors and/or their families to sign them on for services, perform ongoing care management & communication with our clients for assured high quality services, represent our local office at community events, uphold our company values and high standards of care and make sure that our team of employees, clients and referral-based contacts are all satisfied with our services.

Responsibilities of this position include:

• Answering calls from referral sources, prospective clients and/or their family members, and existing clients and employees. This requires an on- call rotation presence with a high level of accountability and a work cell phone will be provided
• Responding to prospective client inquiries, providing them with information, and conducting follow-up and other client development activities to generate new clients within the service area.
• Conducting assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with the organization.
• Providing extra support for new client cases, including home visits during the first caregiver schedule
• Coordinating with Care Coordinators to ensure that clients’ needs are being met and concerns are addressed in a satisfactory manner.
• Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families.
• Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
• Recruiting, screening, interviewing, hiring of caregivers and performing employee trainings and orientations
• Maintaining HR records to ensure compliance with completed documents, trainings, etc.

What you'll bring:

• Your passion for health and elder care
• Prior management, preferably in the health/home care industry
• Thrive in an independent, self-motivated environment
• Great at building and maintaining relationships
• Excellent written and oral communication skills
• Be team oriented and comfortable collaborating with other staff
• Tech savvy
• Professionalism and the ability to grow our business

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Prior management experience?
• Prior Home Care experience?

Education:

• Bachelor's (Preferred)

Work Location: One location