What are the responsibilities and job description for the Internet Sales Manager position at Lennar?
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Internet Sales Manager is responsible for managing the performance of the Internet Sales Team. Responsibilities include staffing, training and motivating the Internet sales team by working closely with the division's operating team to ensure that goals are met in a timely manner.
- A career with purpose.
- A career built on making dreams come true.
- A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
- Actively monitors potential future sales personnel hires by visiting competitors’ web sites on a periodic basis, formally tracking high-potential candidates through online efforts and engaging candidates when openings arise.
- Interviews and hires Internet Sales Consultants to produce best-in-class online sales force.
- Ensures job expectations and periodic performance goals are clearly understood by each individual team member.
- Owns the CRM process and ensures engagement of Internet Sales Consultants with the New Home Consultants of use of the program for lead and appointment tracking.
- Evaluates each member of the Internet Sales Team as they prepare/maintain their office environment, interact with prospective buyers, describe the unique customer value proposition, and enter/track information in CRM in an effort to identify areas for improvement where coaching is appropriate.
- Coaches Internet Sales Consultants via instruction and interactive discussion, both informally and formally using the Company’s established performance appraisal processes.
- Recognizes top performers and leverages strengths in a strategic fashion to promote positivity and encourage constructive behaviors.
- Proactively monitors and engages poor performers to develop weaker areas and, if necessary, moves people out when performance does not improve.
- Visits competitor online communities to gather market data and intelligence (e.g. digital marketing efforts, promotions) and provides summary reports to management.
- Work collaboratively with marketing and division leadership to create and carry out a strategic marketing plan for each community.
- Participates in the daily functions of the department as an ISC, engaging with customers via email, chat, phone calls, scheduling appointments and follow up.
Requirements
- Knowledge and experience of new home sales and sales training.
- Exceptional interpersonal, verbal and written communication skills.
- Demonstrated ability to coach both high and low performers in a structured and motivational fashion.
- Proficient in Microsoft applications, including Word, Excel and Outlook.
- College degree preferred.
- CA Real Estate License required.
- 2 to 3 years experience working in the homebuilding industry in a similar role strongly preferred.
- Team player.
Life at Lennar
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Physical & Office/Site Presence Requirements:
This is a primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing twenty-five (25) pounds or less. Finger dexterity is required to operate computer keyboard and telephone equipment. Must be able to operate a motor vehicle.
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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Salary : $30,000
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