IT Support Technician

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

WHAT YOU WILL BE DOING

Under general supervision, the IT Support Technician monitors and responds to moderately complex technical control facility hardware and software problems utilizing a variety of testing tools and techniques for operating multiple local area networks.

• General Office support of workstations
• Break Fix, Warranty repair coordination
• New Employee setup / Imaging
• Sets up individual users’ computers on a network. Sets up multiple peripheral devices.
• Workstation Refresh
• Assist with loading software, configuring.
• Assist with ordering hardware peripherals / software as needed
• Assist Business initiatives as needed.
• Warehouse
• Zebra Printers
• Forklift Printers
• Scan Guns
• Customer Service
• Call Center and associated tools and software.
• Local shared database (on desktop) Legacy/Local app
• Load / configure software for team.
• Printers
• Health Monitoring
• Managing HP Printer Support and refresh activities
• End user print mapping / drivers
• Network Infrastructure.
• Hands and eyes for corporate server team as needed.
• Able to troubleshoot / report incidents identify the root cause of network errors and work to prevent recurrence.
• Server Infrastructure.
• Hands and eyes for Richardson server team as needed.
• Monitors backs up file server data.
• Manage print queues
• Security
• Manage badge access (Partial)
• Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• May function as lead position providing guidance and training for less experienced technicians.
• Must have a strong grasp of computer security and policies.
• Solid analytical interpersonal, customer focus, l and communication skills required.
  
  

Qualifications

WHAT WE ARE LOOKING FOR

• Bachelor's degree is preferred, but equivalent education and relevant experience will also be considered.
• Requires at least 2 years of related experience.
• Familiarity with a wide range of software and hardware diagnostic tools.
• Demonstrates knowledge of network components, relationships, and configuration.
• Must be able to resolve network incidents, identify the root cause of network errors, and work to prevent recurrence.
• Must have a strong grasp of computer security.
• Strong analytical, interpersonal, and communication skills are required.
  
  

WHAT WE OFFER

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities. Lennox offers employees a variety of flexible work options, as outlined in Lennox's FlexWork guidelines, including the potential opportunity for remote work for select positions. This role is currently designated as option for up to 2 business days/week of remote work.

BENEFITS

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Company Pension Plan with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!
  
  

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.