Commercial Service Center Manager

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's

Job Overview:

The Commercial Service Center Manager supports the company’s efforts to service, maintain and expand relationships within a region that includes, but is not be limited to, assigned, non-assigned, national/government and potential new customers. This role oversees the performance of a Leslie’s Commercial Service Center to ensure it is meeting or exceeding EBITDA goals, customer service standards, sales plans, profitability, payroll, operating procedures & employee safety, including, but not limited to OSHA, HAZMAT and DOT requirements while managing controllable expenses. The CSC General Manager is also directly responsible for partnering with the Commercial Sales team to grow the customer base and managing sales plans and profit margins. The manager will also be responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.

Responsibilities:

• Establishes productive, professional relationships with all key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a period.
• Proactively assesses, clarifies, and validates operational needs on an ongoing basis.
• Creates detailed business plans to reach predetermined goals and quotas while managing expenses.
• Maintains accurate inventory control.
• Oversees shipping and receiving.
• Maintains all Commercial Service Center and employee requirements, procedures and processes for OSHA, HAZMAT and DOT.
• Provides transparency and coaching to the team for company goals, objectives, and safety.
• Achieves assigned sales and margin quota for the region.
• Meets assigned expectations for profitability.
• Maintains all expenses within the Commercial Service Center.
• Achieves strategic customer objectives defined by company management.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes required training and development objectives within the assigned time frame.
• Maintains a high level of efficiency within the Commercial Service Center.
• Enlists the support of all company resources that include, but are not limited to, implementation, service, safety, fleet, inventory, loss prevention, sales and management resources as needed.
• Closely coordinates involvement with the customer and sales management.
• Ensures that the Commercial Service team is aligned to ensure customer satisfaction and problem resolution.
  
  

Qualifications:

• Bachelor’s degree preferred, but not required
• 3 years of related or combined experience in operations for pool trade, pool supply, chemicals, supply chain and/or distribution
• 2 years of P&L responsibilities
• Customer service, inside sales, outside sales, or sales operations experience a plus
• Valid driver’s license
  
  

We offer our employees competitive compensation, extensive paid training, a comprehensive and flexible suite of benefits packages, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.