Sales Coordinator

Job Summary:

The Sales Coordinator supports the Sales Department by performing sales and administrative functions, and coordinating projects and tasks to help drive Group, Corporate/BT and Transient business for the Courtyard, SpringHill Suites, and Residence Inn Downtown Bozeman. In close collaboration with the Area Director of Sales and Sales Manager(s), this position plays a crucial role in receiving and qualifying new business inquiries, generating new account prospects, and coordinating and implementing various group and corporate account functions.

Duties/Responsibilities:

• Receives, qualifies, logs and distributes new business inquiries (leads)
• Assists with sales efforts in identifying, prospecting and soliciting new business opportunities, and in selling guestrooms and meeting spaces
• Assists in coordinating site tours, sales appointments/trips, and VIP arrangements
• Fields internal and external calls and requests, and conducts appropriate follow-up; effectively communicates and coordinates client requests and needs, collaborating with other team members/departments as appropriate
• Provides clerical and administrative support and generates reports
• Collects/produces/maintains sales and marketing collateral, including proposal templates, sales sheets, signage, menus, etc.
• Assists meeting operations with functions periodically as needed, including room set-up and tear-down
• Demonstrates knowledge of the hotel and competitors’ facilities, services, amenities, and meeting space
• Maintains accurate, legible records and files to provide group/client history, ensure future and current service quality, and enhance prospects
• Assists in group accounting and billing tasks, ensuring payments/deposits are collected per contract
• Additional duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills with the ability to speak, read, and write English fluently
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail, with the ability to handle multiple projects and tasks concurrently with moderate supervision; must be self-motivated and able to prioritize effectively
• Flexible, versatile and a fast learner, able to adapt quickly and maintain calm in a fast-paced environment
• Must present a well-groomed appearance and professional manner; professional phone and email etiquette
• Able to meet the attendance guidelines of the job and adhere to departmental and company policies; willing and able to work a flexible schedule as needed
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Extensive knowledge of hotel and hospitality industry
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• 4-year college degree or equivalent experience preferred
• Previous hospitality experience preferred

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facilities.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50 lbs.

Must possess a valid Driver’s License