Implementation Associate

A BIT ABOUT US Lever was founded nine years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Atlassian, KPMG, and McGraw-Hill Education rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale.  We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture.  THE OPPORTUNITY Join a high-performing, tight-knit team in a fast-growing startup working to make hiring more transparent, collaborative, strategic, and effective. The Customer Success organization at Lever holds  deep product and recruiting  knowledge and is growing quickly in response to the fast-growing list of Lever customers. As an Implementation Associate, you will be on the front lines with our customers, understanding their recruiting organizations, learning about their goals, pain points, helping them get up and running on Lever, and guiding them along the way so they can achieve the best possible outcome using Lever. Bringing your 2-3 years of relevant software implementation experience to the table, you’ll work alongside our Sales team to ensure a smooth handoff, and take over as the primary point of contact for our customers from initial setup, provisioning, and training through their rollout and adoption of Lever. You’ll train our newest customers in targeted one-on-one sessions help them setup and configure their accounts, prepare and migrate their data, and advise them in the configuration and integration of their job site. We count an implementation as successful when our customer’s account is set up, their team is trained, and they are confident in their use of Lever to meet their recruiting goals. Implementation Associates are product experts, effective communicators, highly motivated, organized, personable and persuasive.   THE TEAM As an Implementation Associate working with our SMB/Corporate Customers, you will be in a high-volume customer-facing role where you will have complete control of your pipeline providing  one-on-one trainings to drive adoption and utilization of the Lever platform. If the words hustle, creativity, and persistence are often associated with you, then we want to hear from you. Our perfect coworker is smart, self-directed, persuasive, empathetic, high-energy, well-versed in data migration, and passionate about helping our customers. It's critical that you are product-savvy and can quickly learn how to use new tools (including Lever). We are looking for someone who knows how to manage their time effectively and can easily prioritize the tasks in front of them. If this sounds like you, drop us a line! IS THIS ROLE NOT AN EXACT FIT?  Sign up to stay in touch, we'll let you know when we have new positions on the team.     THE LEVER STORY Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together.   Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.    California residents applying for positions at Lever can see our privacy policy here.  #LI-SJ1