The Site Operations Manager position supports our customer's day-to-day asset management and specific reporting needs according to SOW (Statement of Work). Works closely with customer contacts, contributes to over-all operations support and efficiency, and leads efforts to consistently meet all Service Level Agreements (SLA) according to SOW (Statement of Work). This role is responsible for all aspects of the operations of a managed services contract.
ROLES AND RESPONSIBILITIES:
- Run and update all pertinent asset detail/register reports and other required reports.
- Review all pertinent asset detail/register reports for accuracy and update as appropriate.
- Primary point of contact and relationship with the customer for specific areas of concern.
- Develop continual process improvements within Managed Services structure.
EXPERIENCE AND BACKGROUND:
* Experience with excel based reports creations and updating.
* A minimum of five (5) years customer service experience, preferably in asset management and maintenance support.
* Associates degree or 4-6 years of relevant experience
* Experience interacting with customers, including executives.
* Experience with the delivery of operations with the use of technology solutions.
* Experience in documenting and uploading current and future reports to storage clouds.
* Strong focus on the customer and the operational aspects of the business.
* Sound administrative skills. Well-developed management skills, principles, and people.
*Strong analytical and database skills. Significant Microsoft Excel skills a plus.
JOB PERFORMANCE CHARACTERISTICS:
* Comfortable performing multifaceted asset management and reporting projects in conjunction with normal activities.
* Strong customer focus.
*Self-motivated and comfortable working independently in a remote environment.
* Strong analytical, research, problem solving, and reasoning abilities.
* Outgoing and well organized.
* Well-developed interpersonal skills. Ability to get along well with diverse personalities
* Excellent communication skills, written and verbal.
ORGANIZATIONAL RELATIONSHIPS:
* Reports to Customer Operations Manager
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