What are the responsibilities and job description for the Customer Service Representative position at LHH?
Work Schedule : Fully On-Site, 9AM-6PM, 40 Hour Work Week
Location : Duluth, GA
Job Overview : LHH is seeking a detail-oriented and methodical Customer Service Representative for a client’s team. The ideal candidate will have a background in technical troubleshooting, an ability to approach problems analytically and systematically.
They should possess strong communication skills, attention to detail, and the capacity to thrive in a dynamic customer-facing role.
Responsibilities :
Provide exceptional customer service and support through various channels, including phone, email, and in-person interactions.
Utilize methodical thinking and problem-solving skills to address customer inquiries, troubleshoot issues, and resolve concerns effectively and efficiently.
Act as a liaison between customers and internal departments, ensuring clear communication and timely resolution of customer issues.
Demonstrate technical proficiency and knowledge to assist customers with product inquiries, troubleshooting, and support needs.
Maintain accurate records of customer interactions, transactions, comments, and complaints in the database.
Collaborate with cross-functional teams, including sales, technical support, and operations, to ensure seamless customer experiences.
Proactively identify opportunities to improve processes, streamline operations, and enhance the overall customer experience.
Stay updated on product knowledge, industry trends, and company policies to provide accurate information and assistance to customers.
Uphold company values and standards while delivering high-quality customer service and support.
Requirements :
High school diploma or equivalent; additional education or training in sales, technical fields, or customer service is a plus.
Previous experience in customer service, sales, technical support, or related roles preferred.
Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and decision-making.
Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
Detail-oriented with a focus on accuracy and thoroughness in all aspects of work.
Ability to work effectively in a fast-paced, customer-focused environment and adapt to changing priorities.
Proficiency in using computer systems, software applications, and databases to manage customer interactions and inquiries.
Preferred Qualifications :
Experience in a technical or mechanical field, such as electrical work, automotive repair, or similar industries for troubleshooting products in the field and technicians attempting to repair products in the field.
Familiarity with CRM systems, ticketing platforms, or customer service software.
Demonstrated ability to handle challenging customer situations with professionalism and empathy.
A proactive mindset with a willingness to learn and grow in a dynamic customer service role.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan.
Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law;
any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details : $45, per year
Search managed by : Clay Butler
