Customer Service Representative
Job Posting for Customer Service Representative at LHH
Client in Montvale is seeking a Customer Service Representative.
This is a trouble shooting C / S spot.
Pay : up to $21 an hour
Hours : 9 : 30 6 pm, with occasional 8 : 30 5.
MUST BE FLEXIBLE OVER BUSY SEASON- O / T will be includes over 40 hours
Up to 2 nights / week and 2 Saturdays in Dec / Jan. Otherwise, only need one night / week and one Saturday / month outside of the busy season.
The evening hours are 11 : 30 8 pm.
Responsibilities :
- Answering phone calls and resolving consumer complaints and inquiries, in a professional manner;
- Handling customer inquiries within established policies, procedures, company standards, and workflows;
- Answeringproduct and service questions, and suggesting information about other products and services by using training materials and other tools;
- Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem;
- Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading;
- Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations;
- Maintaining accurate customer records by updating account information;
- Handling other duties, as assigned by the department manager
Pay Details : $ to $ per day
Search managed by : Tracy Galarza
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
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