What are the responsibilities and job description for the Desktop Support Tech position at LHH?
Are you a skilled Technical Support Technician with a passion for problem-solving and providing excellent customer service? LHH is working with a client to find a motivated and experienced Technical Support Technician II to join their dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a strong background in technical support for both hardware and software systems.
Position Summary: The Technical Support Technician II will provide Tier 1 and Tier 2 support to users across the organization. You will be responsible for troubleshooting a variety of issues, from software and hardware malfunctions to network configuration problems. This role involves direct interaction with employees at all levels, making strong communication skills and a customer-focused mindset essential.
Key Responsibilities:
Hours: 7am to 3:30pm or 6am to 2:30pm
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Applicants must be US CITIZENS authorized to work for any employer in the U.S. and sit stateside. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time.
Pay Details: $23.00 to $30.00 per hour
Search managed by: Eben Mahoney
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Position Summary: The Technical Support Technician II will provide Tier 1 and Tier 2 support to users across the organization. You will be responsible for troubleshooting a variety of issues, from software and hardware malfunctions to network configuration problems. This role involves direct interaction with employees at all levels, making strong communication skills and a customer-focused mindset essential.
Key Responsibilities:
- Serve as the primary point of contact for technical support issues, handling requests via Service Desk ticketing systems, email, phone, and in-person visits.
- Troubleshoot and resolve software issues on Windows (7, 8, 10) and Mac platforms, including applications like Microsoft Office and AutoCAD.
- Configure and maintain workstations, laptops, printers, and network equipment, ensuring optimal performance.
- Document all support activities in the Service Desk ticketing system, contributing to the IT Knowledge Base with detailed articles.
- Participate in the on-call rotation for weekend and holiday support.
- Perform computer imaging and troubleshooting using SCCM and manage hardware/software records using Lansweeper.
- Minimum of 2 years of experience in a technical support role within an enterprise environment.
- Strong knowledge of Microsoft Office Suite, Windows 7/10, and basic networking concepts (DHCP, DNS, TCP/IP).
- Familiarity with Active Directory for user and desktop management.
- Excellent problem-solving skills and ability to work under pressure.
- Relevant certifications (A , Network , Microsoft, ITIL) are preferred but not required.
Hours: 7am to 3:30pm or 6am to 2:30pm
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Applicants must be US CITIZENS authorized to work for any employer in the U.S. and sit stateside. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time.
- Please no C2C applicants*
Pay Details: $23.00 to $30.00 per hour
Search managed by: Eben Mahoney
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $23 - $30
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