What are the responsibilities and job description for the Employee consultant position at LHH?
Duties :
- Receive inbound calls and conduct case intake from a queue for 6-8 hours per day expectation is 15 minutes per intake
- Complete intake form and tracker
- Set up case management in system
- Provide consultation on general policy questions, drive resolution for less complex cases
- Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
- Identify cases requiring escalation and complete required documentation.
- Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Required Skills :
- Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer
- Strong documentation, communication and organizational skills with attention to detail for documentation in case management system
Desired Skills :
- Call Center experience, specifically intake
- Working in case management systems
- HR / ER experience
Last updated : 2024-10-28
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