Parts Manager

Larry H. Miller Automotive Group Job Description

Parts Manager

Primary Responsibilities:

The Parts Manager is expected to:

• Protect the legal, financial and moral wellbeing of the Larry H. Miller Automotive Group.
• Oversee, manage and direct all operations of the Parts Department to achieve maximum production while controlling costs and setting and obtaining profit objectives.
• Seek ways to improve business operation efficiencies and customer service.
• Be a teacher to support the efforts of other employees to be successful.

Reports to: General Manager

Essential Job Functions:

1. Maximize Production, Customer Service and Profitability.

• Achieve or exceed group standards such as sales, gross profit and applicable benchmarks which result in profitability and customer service satisfaction.
• Accurately inspect, prepare and document vehicle parts estimates to determine necessary costs.
• Effectively communicate with vendors, customers and team members regarding parts requirements, and time commitments in order to ensure customer satisfaction.
• Communicate with appropriate personnel regarding any issue which may cause a part delay.
• Oversee the production and direction of the Parts Department.
• Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
• Maintain knowledge of factory guidelines, policies and procedures and ensure department is following appropriate procedures.
• Maintain general knowledge of warranty P&P and return procedures.
• Complete and maintain all Larry H. Miller Automotive Group and applicable factory required training.
• Handle all complaints within the Parts Department, settle disputes and resolve grievances and conflicts, or otherwise negotiate with employees, customers and vendors within Larry H. Miller Automotive Group guidelines while working closely with the General Manager.
• Maintain employee, customer and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management.

2. Control Expenses

• Budget, review and approve all controllable expense factors.
• Monitor all adjustments on repairs and maintenance estimates.
• Approve all requisitions for materials and supplies.
• Monitor all schedules and assist accounting personnel in collection of past due accounts.

3. Develop Employees

• Effectively recruit, hire, train and manage qualified team members.
• Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and ability to succeed.
• Conform and educate employees on job expectations, all applicable and current company procedures and policies, federal, state and local regulations affecting operations.
• Be the example of a team player through good attitude, professionalism and employee recognition to maintain positive employee morale.
• Handle and resolve employee issues within Larry H. Miller Automotive Group guidelines.
• Ensure employee development and performance reviews are occurring on a regular basis.
• Establish working hours, schedules, time off and vacations.
• Maintain accurate job descriptions and communicate expectations with employees.

4. Operate with Integrity

• Demand the highest ethical standards from self and others.

o Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Automotive Group.

• Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.

Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with employees, customers and vendors.
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operation objects, tools or controls, and move about facilities.
• Required vision include close, vision, distance, peripheral and the ability to adjust focus.
• Required to lift-up to a minimum of 20lbs.
• Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Required to operate equipment and move vehicles in a safe manner at all times.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.
• Travel may be required.

Minimum Qualifications:

1. Education

• High school diploma or the equivalent.

2. Experience

• 5 years’ experience in an automotive Parts Department.
• 5 years’ sales experience.
• 1- year supervisory experience.

3. Certifications/Training

Maintain valid driver's license and MVR record within company policy requiements.

Maintain valid OSHA Forklift Certification. If applicable.

Maintain valid DOT Hasmat Shipping Certification.

4. Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of other’s reactions and understanding why they react as they do.
• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others.

5. Knowledge

• Knowledge of Larry H. Miller Automotive Group’s current company management systems desirable.
• Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Knowledge of Microsoft Office products is required.
• Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources.
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work related documents.
• Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration sales techniques, and sales control systems.
• Mechanical- General knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Hazardous Materials- General knowledge of proper procedures and safety measures for handling items that may contain hazardous materials.

• General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adaptability- Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.

Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.

Compliance- Understanding of and adherence to all Larry H. Miller Automotive Group standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller Automotive Group processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Automotive Group by conducting yourself in a professional and courteous manner that demonstrates integrity and avoiding actual or perceived conflicts of interest. Complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction; and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly.

Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties and conditions of any revised job description.

Experience

• 2 year(s): Parts Management Experience