What are the responsibilities and job description for the Customer Support Specialist – human services position at Liberty Healthcare Corporation?
Due to continued organizational growth, Liberty Healthcare Corporation is now accepting applications for several new full-time Customer Support Specialist positions.
These positions are based in a call center at our organization’s office located at 8850 Emerald Street in Boise, Idaho.
As a Customer Support Specialist with Liberty Healthcare, you will provide information about publicly funded home and community based services available to people who have intellectual and developmental disabilities.
Your daily responsibilities will include:
- Engaging in a high volume of phone conversations with consumers, families, and other stakeholders
- Providing information about available health and human services, the process for applying for these services, as well as the wait period between applying for and receiving services
- Answering questions and addressing concerns from callers
- Logging details from phone conversations into a computer system
- Addressing emails and sending written communications
- Participating in training activities
The starting pay rate for this position is $18.04 per hour (approximately $37,500). In addition you will accrue 240 hours of paid time off annually (equivalent to thirty 8-hour work days) and be eligible for a comprehensive benefits package which includes health, dental and vision insurance as well as a 401k plan – click here details.
Salary : $18 - $37,500