Position Summary:
The Library Associate 2 is the entry level position in the Library Associate job family. Under direction from
management, the Library Associate 2 performs a variety of moderately complex technical and
paraprofessional duties in support of various sections/functions of the library; primarily at the circulation
desk. Provides customer service to library patrons.
Essential Duties/Responsibilities:
An individual must be able to perform each essential duty and responsibility satisfactorily.
• Provides customer service by welcoming and registering patrons, issuing library cards, checking
out materials and managing patron accounts
• Assists patrons with locating materials or the reference desk, using computers, or explaining
procedures (checking out, logging onto the Internet, making copies, etc.)
• Checks in and processes library materials as necessary
• Accepts and processes fines, fees, or other payments
• Provides information regarding programs, events, conference rooms, etc.
• Mails library materials as necessary for patron homebound programs
• Shelves library materials
• Addresses or escalates patron conduct or safety issues to appropriate management
• Follow all legal and policy requirements related to patron privacy and custodianship of patron
records.
• Other duties as assigned
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Customer Service Skill
Document Archiving Skill
Library Systems & Services, Menifee, CA
Library Systems & Services, Nuevo, CA