What are the responsibilities and job description for the General Manager position at Lids?
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200 locations domestically and 50 internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
As a LIDS General Manager, you will be responsible for achieving company objectives in profit and loss control, sales performance, customer satisfaction and loss prevention by overseeing the operation aspects of the store while upholding LIDS Mission, Vision & Values. General Managers are responsible for leading customer interaction and employee development on a daily basis.
Principle Duties and Responsibilities
Essential Duties & Responsibilities
- DRIVE sales by delivering and modeling exceptional customer service.
- Develop store schedules and monitor payroll plans daily to ensure that budget is met.
- Train store personnel on standard operating procedures as well as State and Federal laws and regulations.
- Communicate consistently with store team members to ensure understanding and compliance with company directives.
- Act as the liaison between the District Sales Manager and the store team members.
- Take appropriate actions to ensure each store maximizes sales, minimizes asset loss, and conforms to budgetary requirements.
- Model, support and adhere to company policies, procedures, and guidelines.
- Communicate with employees at all levels of the company.
- Ability to work varying days and hours, based on business needs.
- Ability to maintain an excellent attendance record.
- Other duties as assigned.
Supervisory Responsibilities
- Carry out managerial responsibilities in accordance with LIDS policies, procedures, and applicable laws.
- Supervise store employees through planning, assigning, and directing their overall functions.
- Appraise subordinates on positive performance and assist with formal performance evaluations.
- Recruit, select, develop, and train store personnel on proper store operations and procedures.
- Administer the progressive steps of discipline to include verbal and written warnings.
- Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.
- Address complaints and problem solve when appropriate with the assistance of the DSM and or RD.
Job Required Knowledge & Skills
- Four-year degree in business or a related field and one year of relevant experience or; two-year degree in a related field and at least two years of relevant experience or; three years of relevant experience.
- Exceptional customer service skills and interpersonal communication skills.
- Proven managerial skills.
- Proven ability to perform independently with minimal supervision.
Reports To
- District Sales Manager.
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