What are the responsibilities and job description for the Store Manager position at Lids?
About Our Company
For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.
Have fun! Sell caps!
General Description
Bei Lids sind unsere Filialleiter das Herz und die Seele der Marke Lids. Diese Cap-Experten sind bestrebt, die Leidenschaft für Sport- und Modeartikel zu fördern, indem sie die Bedürfnisse unserer treuen Kunden und Gelegenheitskäufer gleichermaßen erfüllen. Unsere Kunden verlassen sich auf unser Team, wenn es darum geht, Produkte zu finden und auszuwählen, die ihren Individualismus, Teamstolz und persönlichen Stil repräsentieren. Die Arbeit in unseren Einzelhandelsgeschäften verlangt von unseren Filialleiter, dass sie jedem einzelnen Kunden ein außergewöhnliches Lids-Erlebnis bieten, dass sie unsere Einzelhandelsteams leiten und inspirieren, damit sie exzellenten Service bieten, dass sie gründliche Produktpräsentationen durchführen und dass sie Fachleute für unsere Produkte und Dienstleistungen sind.
Principle Duties and Responsibilities
Generate Sales
- Produce sales gains, by providing customer service.
- Meet or Exceed Company Objectives in all measurable areas of the business.
- Provide consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives.
- Adhere to current visual guidelines including proper merchandising, signage and store cleanliness.
- Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested.
- Ensure that all associates maintain a professional appearance consistent with company dress code policy.
Additional Principle Duties and Responsibilities
Control Expenses
- Protect Company assets within guidelines of LIDS Retail policies.
- Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts.
- Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws.
- Open and close the store as required following the procedures per the Operations P&P Manual.
Job Required Knowledge and Skills
Supervise Associates
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up.
- Recruit, develop, and train store personnel to achieve Operations Objectives as well as adhere to Operational policies and guidelines.
- Administer the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources.
- Encourage direct compliance of all store associates established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.
- Performs work of subordinates, as needed.
- Communicate with employees at all levels of the company.
- Other duties as assigned.
Additional Job Required Knowledge & Skills
- A two year post secondary education and one year related experience; or equivalent combination of education and experience.
- Established ability to produce sales results, while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability and willingness to travel overnight for training and/or business meetings.
