What are the responsibilities and job description for the Banquet Manager position at Life House?
The Role
Banquet Manager
The Banquet Manager plays a pivotal role in managing the success of the banquet department. This individual is responsible for the seamless execution of all banquet functions and events within the venue. This role encompasses event planning, staff management, client interaction, budgeting, and ensuring exceptional service delivery. The Banquet Manager works closely with various departments to maintain high standards of quality and customer satisfaction.
Responsibilities
Event Planning and Coordination:
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only
duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
About Life Hospitality
Hotel Ella is managed by Life Hospitality, the hotel management arm of Life House, - an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 50 in 2024. You can find all Life Hospitality openings at https://www.lifehospitality.careers.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
More detail about Hotel Ella part of Life House Hotels, please visit https://culinaryagents.com/entities/649369-Hotel-Ella
Banquet Manager
The Banquet Manager plays a pivotal role in managing the success of the banquet department. This individual is responsible for the seamless execution of all banquet functions and events within the venue. This role encompasses event planning, staff management, client interaction, budgeting, and ensuring exceptional service delivery. The Banquet Manager works closely with various departments to maintain high standards of quality and customer satisfaction.
Responsibilities
Event Planning and Coordination:
- Client Consultation: Meet with clients to determine event requirements, preferences, and budgets. Offer expert advice on menu selections, seating arrangements, and decor.
- Event Timelines: Create detailed timelines and checklists for events to ensure all aspects are executed on schedule.
- Setup and Breakdown: Oversee the setup of event spaces, including tables, chairs, audio-visual equipment, and decor. Ensure all areas are clean and presentable before and after events.
- Recruitment and Training: Hire, train, and develop banquet staff, including servers, bartenders, and setup crews. Provide ongoing training on service standards and safety protocols.
- Scheduling: Create staff schedules based on event needs, ensuring adequate coverage while managing labor costs effectively.
- Performance Management: Conduct regular performance evaluations, providing constructive feedback and recognition to encourage staff development.
- Service Standards: Maintain high standards of service throughout events. Monitor staff performance and guest interactions to ensure satisfaction.
- Problem Resolution: Address any issues or complaints from clients or guests swiftly and effectively, ensuring a positive experience.
- Cost Estimates: Prepare detailed cost estimates for events, including labor, materials, and equipment rentals. Collaborate with clients to finalize pricing.
- Financial Tracking: Monitor event budgets, ensuring expenses remain within limits. Implement cost-control measures where necessary to maximize profitability.
- Client Communication: Serve as the primary point of contact for clients before, during, and after events. Foster positive relationships to encourage repeat business and referrals.
- Post-Event Follow-Up: Conduct post-event evaluations with clients to gather feedback and address any concerns, aiming for continuous improvement.
- Culinary Team: Work closely with the kitchen staff to ensure that food and beverage service aligns with client expectations and quality standards.
- Sales and Marketing: Partner with the sales team to promote banquet services and assist in marketing initiatives to attract new clients.
- Regulatory Adherence: Ensure all events comply with local health and safety regulations, including food handling and sanitation practices.
- Training and Protocols: Implement training programs for staff on safety procedures and emergency protocols to ensure a safe environment for both staff and guests.
- 2 - 5 years of hospitality leadership in banquet management, event coordination or similar role within the hospitality industry preferably in a hotel environment.
- Knowledge of basic accounting principles and practices.
- Experience in administrative tasks.
- General knowledge of computer systems, PMS, POS, and Google Drive
- Experience in leadership & customer service.
- Candidate has good problem solving skills.
- Excellent time management and multi-tasking skills.
- Candidate is detail oriented and highly organized.
- Candidate has excellent interpersonal, communication and people skills.
- Works with professionalism and is self-driven.
- Demonstrates a deep understanding and appreciation of food and beverage culture including the trends, the disruptors, the behaviors and the complexities/opportunities.
- Has a passion for hospitality, service, food and beverage.
- 2-5 years of restaurant and bar operations experience, preferably in a hotel setting.
- Maintain high personal appearance and hygiene standards.
- Flexibility to work weekends, holidays, and late hours.
- Punctual and reliable attendance.
- Endurance for extended periods of standing/walking.
- Uphold a guest-responsive culture with exceptional service.
- Attentive, accountable, and highly organized with multitasking abilities.
- Excellent interpersonal and communication skills.
- Guest service-oriented with proactive phone skills.
- Maintain a positive, professional, and engaging demeanor, contributing to a team environment and assisting other departments as needed.
- The role involves physical activity, including lifting and moving equipment.
- Competitive salary
- Benefits
- Professional development opportunities.
- An environment that encourages initiative, leadership, and continuous improvement.
- Working with highly talented people who are extremely passionate about their craft.
- Leadership & professional development growth opportunities.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change based upon changing operational and environmental requirements. Such changes will be discussed with the team member and the job description amended accordingly. This job description in no way states or implies that these are the only
duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
About Life Hospitality
Hotel Ella is managed by Life Hospitality, the hotel management arm of Life House, - an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 50 in 2024. You can find all Life Hospitality openings at https://www.lifehospitality.careers.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
More detail about Hotel Ella part of Life House Hotels, please visit https://culinaryagents.com/entities/649369-Hotel-Ella
