Hotel General Manager

The General Manager will set the tone for the overall guest experience on-site. They will have ultimate responsibility and accountability for the following:

*Ensuring that the check-in experience is executed smoothly and guests are able to access their guestrooms in a seamless fashion *Managing the team of housekeepers (team size ranges from 1-3) and making sure that rooms are being cleaned in accordance with our standards *Overseeing the food & beverage operations in order to deliver a memorable dining experience *Administrative duties on the property, including verifying hours worked and running payroll (through our simplified HR system), addressing any guest complaints, and managing the purchasing process for guest amenities and supplies.

In addition to executing the below tasks on their own, a successful General Manager will also ensure that each member of the team is able to conduct themselves in a respectful and professional manner. Specific tasks that all team members will be expected to execute on include:

*Greeting and welcoming guests in a friendly and professional manner *Answering phone calls *Maintaining office cleanliness and organization of resources (also ensuring the back of the house is clean) *Displaying excellent customer service skills and courteous phone etiquette *Time-management and organizational skills *Communicate with Central Support, Housekeeping, and Maintenance Departments to ensure prompt responses to guest needs

Specific responsibilities for the General Manager include:

*Schedule employees effectively based on demand fluctuations *Manage payroll effectively and efficiently *Monitor staff performance and ensure employees are being held accountable for showing up on time, every time, and professionally executing their job description *Ability to comfortably articulate all company policies to both guests and employees *Communicate seamlessly with the Operations and Asset Management Team via weekly meetings that highlight any pertinent property information *Develop property specific policies and procedures *Interview, hire, train, and terminate staff in compliance with company standards as necessary *Ensure compliance with health and safety regulations *Regularly inspect, document, and resolve any required repairs and cleanliness issues on the property *Monitor and ensure effective guest satisfaction scores

Job Qualifications:

Education/Experience

*High school diploma/GED required *2 years of managerial experience in hospitality required (department head or higher) *Food & Beverage background preferred

General Skills/Traits

*Ability to manage time effectively to ensure completion of tasks *Excellent communication skills with the ability to listen effectively *Ability to make executive decisions without need for escalation *Ability to lead large groups *Excellent customer service and interpersonal skills *Knowledge of general hotel operating procedures preferred

Computer Skills

*Familiarity with G-Suite and its various applications (docs, sheets, calendar, etc.) required *Familiarity with payroll programs (Gusto and HomeBase) preferred *Familiarity with Apple products and applications is preferred

Physical Requirements

• While performing the required duties of this job, the employee is regularly required to stand and walk for extended periods of time. The employee must regularly lift and/or move up to 10 pounds (4 kg) and frequently lift and/or move up to 25 pounds (11kg). Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Life House: https://friends.life-house.com/

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