Customer Service Specialist

Company Description

Life Science Outsourcing, Inc. (“LSO”) (www.lso-inc.com) is a contract manufacturing organization focused on assembly, packaging, sterilization, and packaging with over 25 years of experience. The Company serves orthopedic, cardiovascular, diagnostic, dental and a variety of other medical specialties. Our unique model is focused on in-house end-to-end portfolio processes and service offerings with deep regulatory knowledge. This provides the agility and flexibility that customers need to accelerate their go-to-market launches while standardizing their supply chain and mitigating risk. Clients rely on LSO to perform all activities required to introduce their products to market, from procurement to final packaging and shipping.

LSO’s is headquartered in Brea, CA (North Orange County). In January 2023, the Company added its east coast facility in Somersworth, New Hampshire (formerly J-Pac Medical). We are currently seeking a self-motivated Customer Service Specialist with positive, engagement and collaborative energy to join our team and support the continued growth of the New Hampshire Facility.

The Customer Service Specialist primary responsibility is to ensure smooth customer interactions regarding shipments and deliveries. Additionally, participating in planning meetings with production to optimize delivery dates and revenue planning is essential.

Primary Responsibilities

• Obtain accurate information from customers relating to shipment dates and expected date of delivery.
• Monitor customer scheduled shipment dates to ensure timely delivery and expedite as needed.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Setup and maintain customer files.
• Accurately process customer transactions such as orders, quotes or returns.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Run Reports for Sales, Invoicing, Credits and Postings.
• Run Reports for Sales, Accounting and Production.
• Participate in weekly planning meetings with production to determine best delivery dates and revenue plan.

Education and Experience

• High school diploma, general education degree or equivalent
• Knowledge of administrative procedures
• Knowledge of relevant computer applications

 Personal Characteristics

• Must have communication skills - verbal and written.
• Be able to complete problem analysis and problem-solving.
• Data collection and ordering
• Customer service orientation