What are the responsibilities and job description for the Member Services Assistant Manager position at Life Time?
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Responsibilities:
The Member Services Assistant Manager leads, coaches, and develops the Member Services team. They hire, support and retain driven individuals focused on building long-term, value-based member relationships that enable achievement of acquisition and retention goals. The Member Services Assistant Manager creates, maintains, and executes the Member Services business plans and adjusts as needed to deliver results at or above company expectations in member acquisition and retention. Greets and admits members into the club by scanning their membership cards and responding to messages regarding their membership account as well as setting the standard for the Member Services department by ensuring all guests are promptly greeted and checked in appropriately. Evaluates and manages new hire needs and recruits, interviews, hires and provides ongoing training for new member services team members. Trains Member Services team members through standard operating procedures, role playing, shadowing other team members and providing ongoing and regular coaching feedback. Ensures front desk cash drawer is properly closed and balanced each day. Processes member paperwork, enters sales transactions at POS, including program, service and product payments and monthly dues. Manages payroll at all member service desks (Front Desk, Account Services and Activity Center). Creates staffing schedules using tools that incorporate club swipe activity . Completes Media and Marketing postings on a monthly basis for clubs that have non-digital partnership marketing . . Position Requirements.Technical Sales Training Program - Services (July, 2025) – Associate Account Manager
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