Manager, OPO Analytics

We Are LifeLink…

Our Vision is to maximize the gift of life while giving hope to donor families and transplant patients. Our Mission is to honor donors and save lives through organ and tissue donation.

Our Values are: Compassion. Excellence. Legacy. People. Quality.

Why choose LifeLink?   We offer the following:

• Amazing culture since 1982
• Company paid Medical, Dental, Disability & Life Insurance
• Generous company paid Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Encouraging career track
• Fitness Membership Reimbursement
  …much more!

Join our team of dedicated professionals who are committed to saving lives.

Summary:

Under the general direction of the Director, Strategic & Operational Initiatives, this position supports OPO core business operations through design, development and implementation of data driven solutions utilizing iTransplant, SRSS Reporting, Microsoft Power BI, Access, and Excel and other accessible business intelligence tools. This position consults with leadership and staff to deliver functional and innovative capabilities to benchmark and make recommendations to improve existing processes. This position supports OPO Senior leadership by overseeing data analyses relating to operational performance of the LifeLink OPOs. This position will integrate output from internal organizational systems and external industry sources (AOPO, CMS, OPTN/UNOS, SRTR), and analyze data for patterns, trends and opportunities for performance improvement through data driven decisions.

Responsibilities:

• Evaluate, identify and direct the use of analytic tools to automate report generation. Output produced would be both understandable and usable – reports, tables and figures – from LifeLink databases driven by project specific needs, adhering to department standards and procedures including documentation.
• Analyze data for patterns, trends and to draw actionable conclusions. Will assist teams in identifying opportunities for performance improvement from these conclusions to assist in the development of solutions where established theories and techniques may not have been identified or where procedures may not be well established.
• Subject matter expert in building reports via SSRS Report Builder. Will determine through a needs assessment with the report requestor the desired output of the report, which includes the intended audience, method of delivery and desired format. The deliverable will include a report with defined fields, definitions and calculations.
• Direct and oversee the development and implementation of advanced programs and methodologies (i.e., error-checking, troubleshooting, etc.) for the purpose of maintaining the iTransplant database (and other relevant databases) by monitoring database data quality.
• Works closely with the Directors of OPO Quality Systems and Strategic and Operational Initiatives and the Executive Directors to review external regulatory agency (CMS, OPTN, AOPO, etc.) requirements, including routine review of standards and available measurements ensuring compliance with requirements and reporting.
• Provides oversight and review/audit of all data and supporting documentation required for submission to meet deadlines for federal and state certifications as well as scheduled data submissions to UNOS, SRTR, AOPO and other required entities.
• OPO/IS liaison with IS Report Writers for any reports deemed to be built via SSRS Report Writer. Will communicate the needs and validate on behalf of the OPOs.
• Tests and validates ongoing iTransplant (or other defined software solutions) quarterly releases related to data and reporting.

Requirements

• Bachelor’s degree required with preferred concentration in Mathematics, Computer Science, Information
  Systems, Health Sciences or Business. Advanced degree is preferred.
• Experience or education in healthcare data analytics and experience with analytical software strongly preferred.
• Good project management skills and/or substantial exposure to project-based work structures.
• PC proficiency including use of Microsoft Applications (Word, Access, Excel, and PowerPoint) is required. 
• Working knowledge of continuous quality improvement (CQI) processes. 
• Previous experience working with regulatory agencies preferred. 
• Strong ability to communicate ideas in both technical and user-friendly language. 
• Able to prioritize and execute tasks in a high-pressure environment. 
• Proven data analysis, data verification and problem-solving abilities. 
• Must be detail oriented, flexible, and able to work well under pressure.