Front Office Coordinator

COMPANY: LifeStance Health

JOB TITLE: Front Office Coordinators

REPORTS TO: Front Office Lead
LOCATION: Local

JOB CLASSIFICATION: Hourly
INTERNAL MAPPING: Location: Administrative

LIFESTANCE OVERVIEW

LifeStance Health is a private equity-backed, behavioral health company focused on providing medically driven, evidenced-based treatment services for adolescents and adults suffering from mental health issues in a variety of settings. LifeStance is backed by TPG Capital and is pursuing an aggressive acquisition and de novo growth strategy to drive expansion.

LifeStance is led by successful healthcare entrepreneurs, who among other things, started and scaled Accelecare Wound Centers, one of the nation’s largest providers of outpatient wound care services. Under their leadership and with the support of two leading private equity firms, LifeStance is acquiring and developing successful behavioral health practices across the United States and, in doing so, working to provide the best mental health care available.

As part of this strategy, LifeStance seeks to identify and recruit ‘up-and-coming’ talent eager to join a growth stage company to work closely with an experienced team dedicated to providing the highest quality of care and compassion to individuals with mental health issues.

ROLE OVERVIEW

We are seeking a reliable and motivated Front Office Coordinator to join the LifeStance team. This candidate will be responsible for supporting the front office, patients, and clinicians within any assigned site. You will be responsible for patient management, check in/out processes, answering phones, assisting patients in-person and/or remote, including scheduling follow-up appointments, and resolving a variety of issues surrounding patient accounts and patient care issues by providing quality customer service.

Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette, and provide excellent customer service.

Responsibilities include:

• Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service.
• Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system.
• Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc.
• Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
• Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
• Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
• Answering emails and Patient Messages via Patient Portal and voicemails
• Auditing the scheduler daily for appointment cleanup
• Office upkeep and making sure common space is clean and clutter free
• General office duties, such as sorting the office mail, scanning documents, and Efaxes
• Backup support to the Office Lead for the pre-appointment processes
• All other office duties as assigned by the Office Lead

Required Qualifications:

• High School Diploma
• 2 years of customer service care experience
• Ability to multitask
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Qualified candidates must be legally authorized to be employed in the United States
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Preferred Qualifications:

• Associates Degree
• Medical setting experience
• Possess prior knowledge of OSHA/HIPAA
• Previous experience with EMR/EHR systems

LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees are required to be vaccinated per the California vaccination mandate. Additionally, all must wear masks and symptom screen before entering the office space.

Application Question(s):

• Are you 100% vaccinated?

Education:

• High school or equivalent (Preferred)

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations