What are the responsibilities and job description for the NetOps Specialist (Mid) position at LightGrid?
Job Type
Full-time, Contract
Description
Responsibilities:
- Monitor the infrastructure and network by responding appropriately to alerts and events.
- Respond to incidents from triage through resolution, including escalations, where appropriate.
- Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
- Provide root cause analysis documentation in accordance with Government procedures.
- Provide data center support where appropriate.
- Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
- Provide incident notification to Government representatives.
Requirements
Education:
- High school Diploma or General Equivalency Diploma (GED)
Certifications:
- Information Assurance Technician (IAT) Level II
- Must possess an Original Equipment Manufacturer (OEM) network support certification and/or an Operating System (OS)/Application Certification such as Computing Technology Industry Association (CompTIA) Network , Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services. Preferred certification: Cisco Certified Network Associate (CCNA) Routing and Switching.
Clearance/Citizenship:
Candidates must submit their social security number in their application for positions that require a clearance.
- Secret
- Must be a U.S. Citizen
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