Hybrid Role in Mental Health Care - Join Our Team

Hybrid Role: TMS Technician and Receptionist

Local, growing mental health organization is seeking a compassionate and thoughtful team member to work with an existing awesome team. This role plays a significant role in the patient experience and with that should have the following knowledge and experience.

· One (1) year medical office experience, including assisting with medical procedures

· Experience working with Transcranial Magnetic Stimulation (TMS) preferred.

· One (1) year experience completing prior insurance authorization or ability learn in first 3 months of employment

· Familiar with different health insurance companies and credentialing process

· Experience with Electronic Health Record (EHR) systems, or ability to learn new, complex software programs

· Familiarity with Microsoft Office Suite products (Word, Excel, Outlook), Mac OS X

· Use of general office equipment: multi-line phone, fax, copier, scanner, computer, etc.

To be a great candidate for this role, you should demonstrate

· Excellent interpersonal skills

· The ability to think critically to problem solve patient concerns

· The ability move between tasks quickly and efficiently with minimal loss of productivity

· Excellent attention to detail

· The ability troubleshoot technology

· The ability to work well independently and in team environment

· The ability to maintain composure when faced with challenges and high work volume

If you are looking for a meaningful career in mental health care and have the required experience and skills, we would love to hear from you. Please submit your resume and cover letter explaining why you are a good fit for this role.

Hybrid Role in Mental Health Care - Join Our Team

Are you passionate about providing thoughtful, whole-person care in a mental health setting? We're looking for a dedicated professional to join our team in a combined role that bridges patient care and administrative support. This hybrid position offers a unique opportunity to work closely with patients undergoing advanced non-medicinal therapy while also ensuring a smooth and welcoming experience for all clients.

About Us

We specialize in the treatment of a broad range of patients in a comfortable outpatient setting. Our focus includes medication management and the incorporation of therapeutic techniques when appropriate. We also offer advanced non-medicinal treatments for major depressive disorders.

Key Responsibilities

• Provide consultations and education to clients interested in advanced therapies.
• Schedule daily treatments and conduct TMS sessions safely according to protocols and prescription.
• Enter comprehensive session notes and communicate any concerns with the treatment team.
• Ensure a positive patient experience throughout the treatment course.
• Support marketing efforts for therapies.
• Answer phones and check patients in and out.
• Screen potential patients and schedule appointments.
• Track insurance authorizations/approvals.
• Complete prior insurance authorizations and assist with billing operations.
• Handle patient inquiries and resolve challenges.
• Provide backup support for TMS sessions.
• Ability to complete other tasks and fill other roles as assigned.

Qualifications

Education & Training:

• High School Diploma.
• Experience with TMS preferred, but training is provided.

Knowledge & Experience:

• At least one year of medical office experience, including assisting with medical procedures.
• Familiarity with electronic health record (EHR) systems.
• Experience obtaining insurance authorizations/approvals.
• Experience with TMS therapy is preferred.

Skills & Abilities:

• Excellent interpersonal skills with a high level of empathy.
• Ability to think critically and troubleshoot technology.
• Work well independently and in a team environment.
• Physical ability to stand, sit, walk, and lift as required by the role.

What We Offer

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Training and support to succeed in this is critical role

How to Apply

If you are looking for a meaningful career in mental health care and have the required experience and skills, we would love to hear from you. Please submit your resume and cover letter explaining why you are a good fit for this role.

Job Type: Part-time

Pay: $19.00 - $22.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• 401(k)

Medical specialties:

• Psychiatry

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Private practice

Ability to Commute:

• Pembroke, MA 02359 (Required)

Work Location: In person

Salary : $19 - $22