What are the responsibilities and job description for the Manager, Inside Sales position at Lightship?
Overview
Lightship is the virtual-first provider that is perfecting the way clinical trials get done. Because clinical research plays such a vital role in bringing life-enhancing and lifesaving innovations to market, Lightship pursues operational excellence to clinical studies. Our end-to-end hybrid delivery model, our diversity of skillsets, and inhouse care team ensure sponsor success and the best possible patient experience. With a problem-solving mindset, we strive to make every clinical trial better than the last. Operational excellence is not a goal, but a way of doing things at Lightship.
This position is remote, and a successful candidate will possess a willingness and desire to work independently without significant oversight. Additionally, this position will require moderate travel.
We would like to offer you:
- An opportunity to help re-envision how clinical research is executed with inclusivity, increased diversity and accessible at the core
- The chance to work with a patient-centered, clinically-oriented, collaborative team to support in the delivery of enterprise grade virtual-first clinical research solutions at scale
- An unmatched opportunity to grow as part of an established startup with industry veterans, high-caliber investors, and a massive market opportunity
- Competitive compensation
Generous benefits package, including:
- Top notch healthcare (medical, dental, and vision) for you and your family.
- Unlimited Paid Time Off (PTO), plus paid holidays and bereavement to help support work life balance.
- A 100% 401(k) company match for up to 4% of eligible contributions with an immediate vesting.
- A home office stipend to set yourself up for success in our distributed working environment
- Company provided laptop, your choice of a PC or a Mac
- Monthly stipend for internet and phone expenses
- Generous paid parental leave
- Short & long-term disability
- Life insurance and More!
Generous benefits package, including:
- Top notch healthcare (medical, dental, and vision) for you and your family.
- Unlimited Paid Time Off (PTO), plus paid holidays and bereavement to help support work life balance.
- A 100% 401(k) company match for up to 4% of eligible contributions with an immediate vesting.
- A home office stipend to set yourself up for success in our distributed working environment
- Monthly stipend for internet and phone expenses
- Generous paid parental leave
- Short & long-term disability
- Life insurance and More!
You will be responsible for:
- Establishing new business sales through data mining, email and outbound phone call campaigns
- Promptly responding to inbound leads and determine if they are qualified through consultation with the key members of the Commercial team
- Understanding customer needs and requirements through key listening for feedback on service options
- Creating sales opportunities by reporting and communicating data gathered in a CRM system to be shared with clients
- Driving sales through analysis of the client's website
- Providing appropriate support to develop communications and other relevant material to the commercial team to facilitate client conversations and engagements in new business development
- Identifying prospective clinical partners that may be a match for Lightship, and identify key decision makers and influencers within these companies
- Maintaining detailed documentation of clinical sites contacted
Qualifications:
- Preferred 2 years inside sales, direct sales, customer service or telemarketing experience
- Associate’s or Bachelor’s degree preferred
- Strong customer service professional, confident and self-starter
- Excellent time-management experience, results oriented
- Ability to cultivate positive client relationships with clients
- Excellent verbal and written communication skills
- Proven success prospecting, building pipelines, moving opportunities through the sales cycle; proposing and discussing solutions with decision-makers
- Have a desire to learn and advance in a fast-growing environment and capable of using good judgement and discretion to accomplish goals and work requirements.
- Familiar with Salesforce and other data platforms/repositories
- Proficient with Microsoft Word, Excel, and PowerPoint
Our commitment to diversity & inclusion:
Lightship is an equal opportunity employer and promotes a diverse and inclusive workplace. Lightship considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, genetic information, sexual orientation, or any other status protected by applicable law. EEO is the Law
Lightship is an E-Verify employer. Find out more here: Right to Work Poster E-Verify Participation Poster
Please note: For the safety of our patients and each other, all positions at Lightship that require travel, in-person participation, or are patient-facing, do require vaccination against COVID-19.
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