What are the responsibilities and job description for the Call Center – Inside Sales Rep - Remote position at Lincare?
Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service oriented individuals to join our Team!
WHY WORK AT Lincare?
- Culture- An inclusive, open and friendly environment focused on our associates and their success
- Benefits- Comprehensive benefits package with flexible options to fit your individual needs
- Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients
The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and using company resources, policies, and procedures to provide complete, accurate data. This employee uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness.
Job Responsibilities:
- Establishes customer contact by initiating follow up outbound calls and receiving inbound return calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Completes and ensures accurate validation of insurance benefits
- Provides customer follow-up as required
- Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results
Requirements:
- Must have excellent telephone customer service skills
- Must be computer literate
- Must have mastery of the English language, both oral and written
Education and Experience:
- High School Diploma or Equivalent
- Inside sales experience
- Medical industry knowledge beneficial
- Ability to type at least 25-30 words per minute
Computer Requirements:
- Internet: high speed (min 300mbps), hard wired, <30ms, <5% deviation
- Processor: Intel Core or Intel Pentium >2GHz
- Memory: 4 GB of RAM
- Browser: IE, Chrome, Safari, Firefox
- Operating System: Win10 1909, MacOS 10.15
- Monitor: dual monitors each capable of displaying 1024x768 pixels
- Sound: sound card installed (standard in most computers)
- Virus Protection: up-to-date anti-virus protection installed, always scan mode
- Headset: USB noise-cancelling headset
- Accessories: wireless mouse, keyboard
- Webcam
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Experience level:
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
Work setting:
- Remote
Work Location: Remote
