Customer Service Rep

Lincare
Gainesville, GA Full Time
POSTED ON 8/6/2024 CLOSED ON 8/13/2024

What are the responsibilities and job description for the Customer Service Rep position at Lincare?

  • work directly with medical professionals and physicians to facilitate patient care
  • advocate for and work in lockstep with chronic patients
  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities Include

  • provide outcome-based solutions for our physician referral sources and existing patient population
  • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
  • Prepare and analyze the billing and setup paperwork for patient services
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs
  • Actively participate in the training of new customer service and sales personnel

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