Customer Service Representative
Job Posting for Customer Service Representative at Lincare
Customer Service employee handles patients, referral sources, and administrative department inquires. They also input patient information into computer files and manage all communication to center.
Job Responsibilities:
- Answers all incoming calls as the main responder is usually the first contact for referral sources
- Makes determination of required action
- Takes orders from physicians' office or other referral sources
- enters orders and comments into the CIS
- Determines all required equipment and enters into CIS
- Coordinates new patient shipment schedule and notes in CIS
- Processes patient information on a series of forms where accuracy and timely processing is most important
- Maintains and files patient information on a regular basis
- Verifies insurance coverage and advises collections department of required actions about billing
- Maintains copy of current patients' files and files on referral sources
- Responds to new and current patients' requests
- Processes renewal reports and held sales reports by contacting customers, providers, physicians' offices, and reviewing with regional accounting office
- Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible
- Must be knowledgeable of existing and new information regarding Lincare equipment and carrier policies
Requirements
- Must have proven human relations skills dealing with referral sources, patients, and administrative departments
- Requires a valid driver's license.
- General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential
Education and Experience:
- High School Diploma or GED required
Job Type: Full-time
Work setting:
- In-person
Work Location: In person
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