What are the responsibilities and job description for the Lead, Customer Service position at Lincare?
This employee will take calls from Hospices and Long Term Care customers, enter orders, and work with the dispatch department. They will support the Center Manager in directional objectives and act as a team leader for the department.
Job Responsibilities:
- Log all incoming calls
- Add new residents to existing LTC customer data base as necessary
- Follow up on deliveryexchange or pickup of requested items
- Answer questions and troubleshoot customer issues
- Enter after hours orders
- Oversee day-to-day on the floor with other Customer Service Reps
- Handle problem/resolution
- Create and implement training processes
- Act as interim Supervisor in Supervisor's absence
- Read and analyze documents such as patient orders
- Effectively communicate with co-workers and customers alike
- Help train employees
- Apply common sense understanding to carry out oral and written instructions
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer experience necessary
Physical Demands:
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.
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